Asset Type

Infusion Pump

Manufacturer

B. Braun

Model

Space Infusion Pump System

What This Guide Helps With

This guide assists Clinical Engineering in troubleshooting B. Braun Space Infusion Pumps that experience software freezes or fail to complete firmware updates. These issues can prevent proper pump operation and are often caused by external factors such as network interruption, corrupted update files, or power instability. This guide focuses on verifying external conditions before considering internal repair or service escalation.

Step-by-Step Troubleshooting

Ensure Patient Safety First

• Remove the pump from an active infusion if possible.
• Move the patient to a backup pump before attempting troubleshooting.
• This prevents interruptions to therapy during troubleshooting.

Check Power Supply and Battery

• Confirm the pump is connected to a reliable AC source or fully charged battery.
• Unstable or insufficient power can cause freezes or failed updates.
• Swap power cords or test outlet if needed.

Restart the Device

• Power down the pump completely.
• Wait 30 seconds, then power it back on.
• This resolves temporary software glitches in many cases.

Verify Update Source and File Integrity

• Ensure firmware update files are complete and obtained from B. Braun’s official source.
• Check for corrupted files or interrupted downloads.
• Using a faulty update file often causes update failure or software lock.

Disconnect Non-essential Accessories

• Remove IV sets, cables, and docking stations if not required.
• This reduces the chance of external hardware conflicts during the update.

Attempt Firmware Update Again

• Follow B. Braun instructions exactly.
• Ensure the pump remains powered and connected for the full update duration.
• Avoid multitasking on the same network that may disrupt connectivity.

Observe for Error Codes or Messages

• Record any codes displayed.
• Note whether the pump freezes during boot, update initiation, or during the update process.

If the Problem Persists

External causes (power, file integrity, connections) have been ruled out.

The device is likely experiencing internal software corruption or hardware failure.

• Remove the pump from service.
• Label it Out of Service.
• Send to B. Braun or your Biomedical Engineering service bench for firmware reflash or repair.
• Attempting further internal fixes without manufacturer guidance may void warranty or compromise patient safety.

Clinical Use Tip

• Never attempt firmware updates during active patient infusion.
• Ensure a backup pump is available for any patient before updating or rebooting the pump.
• Keep the pump stable and connected to a reliable power source during updates.

Work Order Documentation (CCR Method)

CCR = Complaint, Cause, Resolution

Complaint

What was reported by the clinical staff.

Example:
“Pump froze during operation, firmware update will not complete.”

Cause

What was observed during troubleshooting.

Example:
Observed repeated software freeze after update attempt; verified power and network stability; update file integrity confirmed.

Resolution

What action was taken.

Example:
Pump removed from service, labeled Out of Service, sent for firmware reflash/repair.

Helpful Details to Include

• Power source tested: AC and battery.
• Update file checked for integrity and official source.
• Network connectivity verified.
• Error codes noted (if any).
• Pump freeze behavior observed (during boot, update start, or mid-update).
• Final device status: Out of Service, sent for repair.

Final Thought

Patient safety is paramount. Troubleshooting should progress logically, addressing external causes before assuming internal failure. Proper documentation ensures continuity and aids repair decisions. Knowing when to escalate prevents harm and preserves the device’s warranty and functionality.

That is successful troubleshooting.