Asset Type
Fetal Monitor
Manufacturer
Philips
Model
Avalon FM20
What This Guide Helps With
This guide assists Clinical Engineering in troubleshooting connectivity or data export problems on the Avalon FM20 fetal monitor. Issues such as inability to send data to central monitoring, failures exporting to EMR, or interrupted network communication can compromise patient documentation. Most causes are external, setup-related, or network-dependent.
Step-by-Step Troubleshooting
Check Power and Device Status
- Confirm the monitor is powered on and functioning normally.
- Verify battery level or AC power connection; low power can disrupt communication.
Why: Ensures the device is operational before network troubleshooting.
Verify Network Connections
- Check Ethernet or Wi-Fi connectivity. Ensure cables are fully seated and undamaged.
- Confirm the monitor’s network settings (IP address, subnet, gateway) match your network requirements.
Why: Poor or misconfigured network connections are a common cause of failed data export.
Test Data Export Function
- Attempt manual export to EMR or central monitoring station.
- Observe for error messages (e.g., "Connection Failed" or "Data Transfer Error").
Why: Confirms if the issue is consistent or intermittent.
Check Central System / EMR Status
- Ensure the receiving system is online and accepting data from the Avalon FM20.
- Check firewall or security settings that may block device communication.
Why: Connectivity issues may originate outside the monitor itself.
Swap Cables or Ports if Wired
- Replace the Ethernet cable or try a different network port.
Why: Eliminates physical cable/port failure as the cause.
Restart the Monitor
- Perform a controlled reboot to refresh the network stack and device processes.
Why: Temporary software glitches can be resolved by restarting.
Review Device Logs
- Check error logs or event history for communication failures.
Why: Provides insight into the nature of export failures.
If the Problem Persists
If connectivity and network checks do not resolve the issue, internal network modules or software on the monitor may be faulty.
- Remove the device from service.
- Label as Out of Service.
- Send to Philips or hospital biomedical service bench for repair or software evaluation.
Knowing when to escalate prevents further risk to patient data integrity.
Clinical Use Tip
- Do not rely on a monitor with unreliable data export for ongoing patient documentation.
- Ensure patient monitoring continues on a functioning device while troubleshooting.
- Always verify backup paper or digital records if EMR transfer is delayed.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
“Monitor fails to send patient data to EMR; error message displays ‘Connection Failed.’”
Cause
What was observed during troubleshooting.
Example:
“Network settings and connectivity verified; cables and central system operational; monitor unable to communicate with server.”
Resolution
What action was taken.
Example:
“Device removed from service, labeled Out of Service, sent for repair to Biomedical Engineering bench.”
Helpful Details to Include
- Network type (wired vs Wi-Fi)
- Cable integrity and port tested
- Error messages displayed
- Device firmware version
- Last successful data export timestamp
Final Thought
Proper troubleshooting balances patient safety, logical problem-solving, and escalation. External and network checks often resolve most connectivity issues, but knowing when to remove a device from service protects both patient safety and data integrity. Accurate documentation ensures continuity and accountability.
That is successful troubleshooting.