Arjo Maxi Move Series

Asset Type

Patient Lift

Manufacturer

Arjo

Model

Maxi Move Series

What This Guide Helps With

Battery not charging, draining quickly, or lift losing power due to battery, charger, or connection-related issues.

Step-by-Step Troubleshooting

Ensure Patient Safety First

• Remove the lift from active patient use before troubleshooting.
• Expected: Patient safely transferred to another lift or surface.

Verify the Reported Issue

• Power on the lift and observe battery indicator and runtime during operation.
• Expected: Low battery indication, rapid drain, or failure to charge.
• Why it matters: Confirms true battery performance issue vs normal usage.

Check Charger Connection

• Ensure the charger is fully plugged into both the lift and wall outlet.
• Inspect for loose or partially seated connections.
• Expected: Solid connection with no movement.
• Why it matters: Loose connections prevent proper charging.
• If charging begins → stop troubleshooting.

Verify Wall Outlet Power

• Test the outlet with a known working device.
• Expected: Outlet provides consistent power.
• Why it matters: Eliminates facility power issues as a cause.
• If outlet is faulty → move to a known-good outlet and retest.

Inspect Charger and Cable Condition

• Check charger and cable for cuts, fraying, bent pins, or damage.
• Expected: No visible damage; intact cable and connectors.
• Why it matters: Damaged chargers cannot deliver proper voltage to the battery.
• If damage is found → replace charger and retest.

Confirm Battery Seating

• Remove and reinstall the battery, ensuring it is fully seated and latched.
• Expected: Battery locks securely into place.
• Why it matters: Poor contact prevents charging and causes intermittent power.
• If charging resumes → stop troubleshooting.

Check Battery Indicator Behavior

• Observe LED indicators on the battery or lift during charging.
• Expected: Indicators show active charging (flashing or steady per design).
• Why it matters: No indicator activity may suggest battery or charger failure.

Swap with a Known Good Battery

• Install a known working battery and attempt to operate and charge the lift.
• Expected: Lift operates normally and battery charges correctly.
• Why it matters: Differentiates battery failure from charger or lift issue.
• If issue resolves → faulty battery identified.

Test with Known Good Charger (if available)

• Use a known working charger with the original battery.
• Expected: Battery begins charging normally.
• Why it matters: Confirms whether the charger is the failure point.

Evaluate Runtime Under Load

• Operate the lift through several cycles with a charged battery.
• Expected: Normal runtime consistent with expected usage.
• Why it matters: Short runtime under load indicates battery degradation even if it charges.

If the Problem Persists

If all external power sources, connections, charger, and battery swaps have been verified, the issue is likely internal (charging circuit or control system).

Remove the device from service, label it Out of Service, and send for repair or bench evaluation.

Clinical Use Tip

Never troubleshoot battery or charging issues while the lift is supporting a patient. Always transfer the patient to a safe alternative device first.

Work Order Documentation (CCR Method)

CCR = Complaint, Cause, Resolution

Complaint

What was reported by the clinical staff.

Example:
"Lift battery not holding charge and requires frequent recharging."

Cause

What was observed during troubleshooting.

Example:
"Degraded battery confirmed by short runtime and failure to hold charge under load."

Resolution

What action was taken.

Example:
"Replaced battery with known good unit; verified proper charging and operation."

Helpful Details to Include (If Known)

• Outlet tested and confirmed working
• Charger swapped or inspected
• Battery swapped and results
• Indicator light behavior during charge
• Runtime observed under load
• Any visible cable or connector damage
• Final device status (returned to service or sent for repair)

Final Thought

Battery and charging issues are often caused by simple external factors like connections, chargers, or battery wear. Systematically ruling these out ensures safe operation and prevents unnecessary downtime. Knowing when to escalate protects both the patient and the equipment.

That is successful troubleshooting.