On this page
Asset Type
Manufacturer
Model
What This Guide Helps With
Knee support pad loose, damaged, or misaligned causing patient instability, discomfort, or improper positioning during transfers.
Step-by-Step Troubleshooting
Ensure Patient Safety First
- Remove the device from active patient use before troubleshooting.
- Expected: Patient safely transferred to another device.
- Why it matters: Knee support issues directly affect patient stability and fall risk.
Verify the Reported Issue
- Inspect and gently apply pressure to the knee support pads.
- Expected: Pads may feel loose, shifted, cracked, or unstable.
- Why it matters: Confirms whether the issue is structural, alignment-related, or cosmetic.
Inspect Pad Mounting Hardware
- Check visible screws, brackets, or mounting points securing the knee pads.
- Expected: Hardware is present, tight, and not stripped or missing.
- Why it matters: Loose or missing hardware is a common cause of pad misalignment.
- If loose hardware is found → tighten and retest stability.
Check Pad Alignment and Positioning
- Visually confirm both knee pads are level, centered, and aligned with the patient support frame.
- Expected: Pads are symmetrical and properly oriented.
- Why it matters: Misalignment can cause uneven weight distribution and patient discomfort.
- If misaligned → adjust if possible using accessible mounting points.
Inspect for Physical Damage
- Examine pads for cracks, tears, compressed foam, or exposed internal material.
- Expected: Pads should be intact, firm, and properly cushioned.
- Why it matters: Damaged pads cannot safely support patient knees and may worsen over time.
- If damage is found → replacement is required.
Check for Frame or Support Arm Deformation
- Inspect the metal support structure behind the pads for bending or warping.
- Expected: Frame is straight with no visible deformation.
- Why it matters: Structural issues will prevent proper pad alignment and cannot be corrected externally.
- If deformation is present → escalate to repair.
Test Stability Under Light Load (No Patient)
- Apply controlled pressure to simulate use.
- Expected: Pads remain secure with no shifting or movement.
- Why it matters: Ensures the fix holds under normal operating conditions.
- If pads shift or loosen → further repair or replacement required.
If the Problem Persists
If pads remain loose, damaged, or misaligned after external checks, the issue is likely structural or requires part replacement.
Remove the device from service, label it Out of Service, and send for repair or parts replacement.
Knowing when to stop prevents unsafe patient handling and ensures proper repair.
Clinical Use Tip
Never use a Sara Stedy with compromised knee supports. Always transfer the patient to a safe alternative before troubleshooting or evaluation.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Staff reported knee support pads were loose and causing patient instability during transfer."
Cause
What was observed during troubleshooting.
Example:
"Left knee pad mounting hardware loosened, causing misalignment and instability."
Resolution
What action was taken.
Example:
"Tightened mounting hardware, verified alignment, and confirmed stable operation under load test."
Helpful Details to Include (If Known)
- Mounting hardware condition (tight/loose/missing)
- Pad condition (cracked, worn, intact)
- Alignment status (centered/misaligned)
- Frame condition (bent or intact)
- Stability during testing
- Final device status (returned to service or removed)
Final Thought
Knee support pads are critical for patient stability during sit-to-stand transfers. Always start with simple mechanical checks, but do not overlook the safety impact of even minor misalignment or wear. Proper escalation and clear documentation ensure safe equipment use and reduce risk to both patients and staff.
That is successful troubleshooting.