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What This Guide Helps With
Error 100 PIC Error indicating an internal control or communication fault within the pump, potentially preventing infusion delivery, causing alarms, or system instability.
Step-by-Step Troubleshooting
Ensure Patient Safety First
- Immediately stop the infusion
- Remove the pump from patient use
- Transfer therapy to another infusion device
Verify the Reported Error and Behavior
- Power on the pump and confirm Error: 100 PIC Error is displayed
- Note when the error occurs (startup, during infusion, intermittent)
- Observe for alarms, freezing, or rebooting
Perform a Full Power Reset
- Power off the pump completely
- Disconnect from AC power
- Allow the unit to fully discharge
- Reconnect power and restart
Check Power Source and Battery Condition
- Plug into a known working AC outlet
- Verify charging indicators are present
- Check for low battery or intermittent power issues
Inspect External Condition
- Check for physical damage such as cracks or impact
- Look for signs of fluid intrusion
- Inspect for loose or damaged connectors
Attempt Basic Functional Test
- Navigate menus if accessible
- Attempt a test infusion off patient
- Observe if error reappears during operation
If the Problem Persists
If Error: 100 PIC Error continues after completing the steps above, external causes have been ruled out. This indicates a likely internal control board or microcontroller communication failure.
- Remove device from service
- Label Out of Service
- Send for repair or bench evaluation
Clinical Use Tip
Never troubleshoot or continue using an infusion pump with active system errors. Always transfer the patient to a backup device before performing any troubleshooting.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Pump displaying Error 100 PIC Error and unable to initiate infusion."
Cause
What was observed during troubleshooting.
Example:
"Persistent PIC communication error after power cycle and verification of stable power source."
Resolution
What action was taken.
Example:
"Removed pump from service and sent to biomed/vendor for internal repair evaluation."
Helpful Details to Include (If Known)
- Alarm behavior
- Accessories swapped
- Power behavior
- Environmental factors
- Indicator lights
- Final device status
Final Thought
Internal system errors like PIC faults are strong indicators of hardware or communication failure. Effective troubleshooting means ruling out external causes quickly and escalating appropriately to maintain patient safety and device reliability.
That is successful troubleshooting.