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What This Guide Helps With
Error: 102 PIC Not Responding indicates a failure in communication with the internal controller, causing pump unresponsiveness, inability to start infusion, or interruption of therapy delivery.
Step-by-Step Troubleshooting
1. Ensure Patient Safety First
- Immediately stop infusion if the pump is unresponsive.
- Remove the pump from patient use.
- Transfer therapy to a backup infusion pump.
2. Verify the Reported Error and Behavior
- Power on the pump and confirm “Error: 102 PIC Not Responding” is displayed.
- Observe if the pump freezes, fails to boot, or has unresponsive buttons.
- Determine if the error occurs at startup or intermittently.
3. Perform a Full Power Cycle
- Turn the pump off completely.
- Disconnect from AC power.
- Wait 30–60 seconds, then power the unit back on.
4. Check Power Source and Battery
- Connect the pump to a known working AC outlet.
- Verify charging indicators are present.
- Attempt startup both on battery and with AC connected.
5. Inspect External Condition
- Check for signs of fluid ingress.
- Inspect for physical damage or cracks.
- Ask about recent drops or impacts.
6. Attempt Alternate Startup Conditions
- Disconnect any external accessories or modules.
- Power on the pump in a minimal configuration.
7. Evaluate for Intermittent vs Persistent Failure
- Repeat power cycles to observe behavior.
- Determine if the error is consistent or intermittent.
If the Problem Persists
If Error: 102 PIC Not Responding continues after completing all external troubleshooting steps, internal communication failure has been confirmed.
- Remove the device from service
- Label the unit Out of Service
- Send for repair or bench evaluation
Clinical Use Tip
Never troubleshoot or attempt to use a pump with known communication errors on an active patient. Always transfer to a functioning device before proceeding.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Pump displaying Error: 102 PIC Not Responding and not responding to inputs."
Cause
What was observed during troubleshooting.
Example:
"Internal communication failure suspected after repeated power cycles and power verification did not resolve the error."
Resolution
What action was taken.
Example:
"Removed from service, labeled out of service, and sent to Biomed/vendor for repair."
Helpful Details to Include (If Known)
- Alarm behavior
- Accessories swapped
- Power behavior
- Environmental factors
- Indicator lights
- Final device status
Final Thought
Controller communication errors are critical indicators of internal failure. While basic resets and power checks should always be performed first, persistent faults require escalation to ensure patient safety and device reliability.
That is successful troubleshooting.