On this page
Asset Type
Manufacturer
Model
What This Guide Helps With
This guide assists Clinical Engineering in troubleshooting BD Alaris infusion pumps that display “System Error” messages or unrecoverable fault codes. Symptoms may include the pump failing to start, locking up during operation, displaying error codes that prevent infusions, or alarms that cannot be cleared. External causes should be checked before considering internal faults.
Step-by-Step Troubleshooting
Step 1: Ensure Patient Safety First
- Immediately move the patient to a functional pump if the current device is in use.
- Do not attempt to administer therapy with a device showing unrecoverable errors.
Step 2: Power Cycle the Pump
- Disconnect the pump from power and remove the battery if applicable.
- Wait at least 30 seconds before reconnecting power.
- Observe if the system error persists.
Step 3: Check Power Sources and Connections
- Verify the battery is fully charged and seated correctly.
- Ensure the AC adapter and cords are intact and properly connected.
- Inspect for visible damage to connectors or ports that may cause faults.
Step 4: Inspect the Pump for Environmental or External Issues
- Confirm the pump is not exposed to extreme temperatures, liquids, or electromagnetic interference.
- Ensure no foreign objects or residues are obstructing the pump mechanisms.
Step 5: Review Error Codes and Documentation
- Record the exact system error or fault code displayed.
- Check the BD Alaris service manual or internal troubleshooting resources for code-specific guidance.
Step 6: Reset or Update Software (If Applicable)
- Use manufacturer-approved procedures to reset the pump’s software if the system allows.
- Do not attempt firmware updates without following BD’s official instructions.
If the Problem Persists
External causes have been ruled out. The device should be:
- Removed from service
- Labeled Out of Service
- Sent for repair or bench evaluation
Stopping here is correct troubleshooting to prevent further risk.
Clinical Use Tip
- Never troubleshoot a device displaying system errors on an active patient.
- Ensure therapy continuity by moving the patient to another pump first.
- Patient safety takes priority over attempting to force the device to function.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
“Pump displayed 'System Error 123' during infusion and stopped delivering medication.”
Cause
What was observed during troubleshooting.
Example:
“Pump failed self-test after power cycle; battery and AC connections verified; external factors ruled out.”
Resolution
What action was taken.
Example:
“Device removed from service, labeled Out of Service, and sent to BD for bench evaluation.”
Helpful Details to Include (If Known)
- Error code numbers and descriptions
- Battery status and charging behavior
- AC adapter condition
- Environmental conditions during error occurrence
- Final device status after troubleshooting
Final Thought
Always prioritize patient safety, follow logical troubleshooting steps, escalate when necessary, and document thoroughly.
That is successful troubleshooting.