BD BBS Revolution

Console touchscreen or display failure

On this page

Asset Type

Bladder Scanner

Manufacturer

BD

Model

BBS Revolution

What This Guide Helps With

Troubleshooting BBS Revolution touchscreen, display, response, visibility, startup, or console control issues from external or user-accessible causes.

Step-by-Step Troubleshooting

Ensure Patient Safety First

Confirm the bladder scanner is not being used during active patient assessment.

If the screen is frozen, blank, inaccurate, or not responding, do not rely on the unit for a bladder volume reading.

Expected outcome: Patient care is not delayed or based on an unreliable display.

If bladder volume assessment is clinically needed, have staff use another verified bladder scanner before troubleshooting continues.

Confirm the Reported Display or Touchscreen Issue

Ask clinical staff what occurred and when it happened.

Check whether the issue is:

Expected outcome: The failure mode is clearly identified before assuming a console failure.

Check Power Status

Verify that the console has adequate battery charge or is connected to its approved charging source.

If the display is blank, place the unit on its charger or connect approved power and allow it to charge briefly before retesting.

Expected outcome: The console powers on normally and the display becomes readable.

If power restoration resolves the issue, stop and document the power or charging condition.

Inspect the Charger and Power Connection

Confirm the charger is fully seated, the power cord is connected, and the outlet is live.

Try a known-good outlet if the charger does not appear to be providing power.

Expected outcome: The charging indicator or console power behavior confirms that external power is available.

If the issue follows the outlet or charger connection, correct that external issue and stop.

Check for Physical Display Damage

Inspect the screen for cracks, fluid intrusion, impact marks, delamination, or obvious pressure damage.

Do not press hard on the touchscreen or attempt to force response.

Expected outcome: Any visible damage is identified before further troubleshooting.

If the display is cracked, fluid-contaminated, or physically damaged, remove the unit from service and send it for repair evaluation.

Clean the Touchscreen Surface

Check for gel, disinfectant residue, glove powder, adhesive, or moisture on the touchscreen.

Clean the screen using facility-approved cleaning methods and allow it to dry fully before retesting.

Expected outcome: Touch response returns if residue or moisture was interfering with touchscreen input.

If cleaning resolves the issue, stop and document the finding.

Remove External Interference From Accessories

Confirm the probe, cable, cradle, or cart-mounted accessories are not pulling on the console or pressing against the screen.

Reposition the console so nothing is contacting the touchscreen.

Expected outcome: False touches, menu jumping, or unresponsive behavior clears if the screen was being physically interfered with.

Perform a Controlled Restart

Power the console off using the normal shutdown process if possible.

If the screen is frozen but the device can be safely restarted, power cycle the unit according to normal user-accessible operation.

Expected outcome: The console restarts, the display loads normally, and touchscreen function returns.

If restart resolves the issue, stop and document that the console recovered after power cycle.

Verify Startup Behavior

Observe whether the console shows logo/startup screens, battery indicators, error messages, or normal menu options.

Note whether the issue occurs immediately at power-on or only after scanning or menu navigation.

Expected outcome: The problem is narrowed to startup, display visibility, touchscreen input, or software response behavior.

Check Brightness or Display Visibility Settings

If the display is on but difficult to see, confirm that brightness or screen timeout settings have not been changed.

Also check for glare, room lighting, or privacy screen interference if applicable.

Expected outcome: Display visibility improves after correcting settings or viewing conditions.

If the screen remains dim, flickering, or unreadable, continue troubleshooting.

Test Touchscreen Function Across Several Areas

From a safe non-patient screen, check whether touch response fails everywhere or only in one region of the display.

Avoid entering incorrect patient data or changing clinical settings during testing.

Expected outcome: The touchscreen either responds normally, fails globally, or shows a localized dead area.

A localized dead area usually supports removing the unit from service for repair.

Check for Repeatability

Restart the unit once more and verify whether the issue returns.

Confirm whether the display failure occurs on battery, on charger, or both.

Expected outcome: The failure pattern is documented clearly for repair or vendor support.

Review for Recent Drops, Cleaning Events, or Fluid Exposure

Ask staff whether the unit was dropped, cleaned heavily, exposed to liquid, or recently transported.

This helps identify external causes that may explain display or touchscreen failure.

Expected outcome: Recent handling or exposure history is captured for the work order.

Remove From Service if Reliability Is Questionable

If the screen remains unreadable, intermittently freezes, selects incorrect items, or fails to respond reliably, do not return the bladder scanner to clinical use.

Expected outcome: An unreliable console is removed before it can affect patient care or documentation.

If the Problem Persists

If power, charging, cleaning, physical interference, display settings, and restart checks do not resolve the issue, common external causes have been ruled out.

The BBS Revolution should be:

A bladder scanner with an unreliable display or touchscreen should not be returned to use because staff may be unable to confirm patient information, scan status, bladder volume results, or system prompts.

Knowing when to stop is proper troubleshooting.

Clinical Use Tip

Do not troubleshoot touchscreen or display problems during an active patient scan. Move staff to another verified bladder scanner first, especially if the screen is frozen, unreadable, or responding incorrectly.

Work Order Documentation (CCR Method)

CCR = Complaint, Cause, Resolution

Complaint

What was reported by the clinical staff.

Example:
"Nursing reported the BD BBS Revolution bladder scanner touchscreen was not responding and the console could not be used to start a scan."

Cause

What was observed during troubleshooting.

Example:
"Found gel residue and moisture on the touchscreen surface; display powered on normally and responded after cleaning and drying."

Resolution

What action was taken.

Example:
"Cleaned touchscreen using approved method, verified normal menu response and startup operation, and returned the bladder scanner to service."

Helpful Details to Include (If Known)

Final Thought

Touchscreen and display failures should be approached logically. Confirm patient safety first, then rule out power, charging, residue, physical damage, settings, and restart-related issues before escalating. Clear CCR documentation helps show whether the problem was corrected externally or required repair evaluation.

That is successful troubleshooting.

Related Guides

Was this guide helpful?

Don't see a guide you need?

Suggest a Guide