On this page
Asset Type
Manufacturer
Model
What This Guide Helps With
Addresses red Rescue Ready indicator, beeping, or failed self-tests related to battery, pads, environment, or device readiness.
Step-by-Step Troubleshooting
Ensure Patient Safety First
- Confirm the AED is not in active clinical use.
- If needed, replace with a known working unit before proceeding.
Observe the Ready Indicator and Audible Alerts
- Green = Ready
- Red X + periodic beep = failure detected
- A red indicator means the device failed a self-test and is not rescue-ready.
Check Pad Cartridge Installation and Expiration
- Verify pads are fully seated and connector is secure.
- Check expiration date on pad packaging.
- Expired or disconnected pads are a common cause of readiness failure.
- If corrected and indicator turns green, stop here.
Check Battery Status and Installation
- Remove and reseat the Intellisense battery.
- Inspect contacts for debris or corrosion.
- Verify battery is within expiration date.
- Low or improperly seated batteries frequently trigger self-test failures.
- If resolved, allow self-test to complete and confirm green indicator.
Perform a Power Reset (Non-invasive)
- Remove battery.
- Wait 10–15 seconds.
- Reinsert battery securely.
- Allow automatic self-test to run.
- The device should complete a self-test and update status indicator.
Check Environmental Conditions
- Confirm device is stored within proper temperature/humidity range.
- Excess humidity can cause self-test errors (e.g., EC 501).
- Environmental exposure can cause the AED to fail internal checks and become non-operational.
Enter Diagnostic Mode (If Available)
- Press both softkeys to access diagnostic feedback.
- Listen for voice prompts or displayed service messages.
- This helps identify whether the issue is battery, pads, or internal circuitry.
Inspect for Physical Damage or Contamination
- Check casing for cracks.
- Inspect pad port and battery compartment.
- Look for moisture intrusion.
- Physical damage can prevent successful self-testing.
Confirm Self-Test Completion
- Close lid fully and allow device to complete its automatic test cycle.
- A successful test returns the indicator to green.
- The G5 performs daily, weekly, and monthly self-tests evaluating battery, pads, and circuitry.
If the Problem Persists
If the Rescue Ready indicator remains red or the device continues to fail self-tests after verifying pads, battery, and environment, internal faults are likely.
Remove the device from service, label it Out of Service, and send for repair or manufacturer evaluation.
The G5 will display “SERVICE REQUIRED” when it detects conditions that may prevent therapy delivery, requiring technical support.
Clinical Use Tip
Never troubleshoot an AED on a potential patient. Always replace with a verified working unit before removing a device from service.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Staff reported AED beeping with red Ready indicator during routine check."
Cause
What was observed during troubleshooting.
Example:
"Expired electrode pads caused self-test failure and non-ready status."
Resolution
What action was taken.
Example:
"Replaced pads and reseated battery; device passed self-test and returned to service with green indicator."
Helpful Details to Include (If Known)
- Indicator status (red X, green)
- Audible beep interval
- Pad expiration date verified
- Battery installation checked/replaced
- Environmental conditions (humidity/temperature)
- Any displayed error codes (e.g., EC 501)
- Physical condition of unit
- Final device status (returned to service or sent out)
Final Thought
Effective troubleshooting of AED readiness issues starts with simple, external checks—pads, battery, and environment. Recognizing when a device is not rescue-ready is critical for patient safety. Escalating appropriately prevents delays in life-saving care, and clear documentation ensures reliability across the fleet.
That is successful troubleshooting.