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Asset Type
Manufacturer
Model
What This Guide Helps With
Error: 1 Flash chip missing or incompatible version indicates a flash memory or firmware issue that prevents the pump from starting or operating normally. This results in complete loss of function and inability to deliver enteral feeding.
Step-by-Step Troubleshooting
1. Ensure Patient Safety First
- Immediately remove the pump from patient use
- Transfer feeding to a backup pump or approved alternative method
- Verify feeding continues without interruption
2. Verify the Reported Error and Behavior
- Power on the pump and observe the display
- Confirm “Error: 1” is present
- Note if the unit fails to boot, freezes, or is unresponsive
3. Perform a Power Cycle
- Turn the pump OFF
- Disconnect AC power
- Remove battery if accessible without disassembly
- Wait 30–60 seconds
- Reconnect power and restart
4. Check Power Source Stability
- Plug into a known-good outlet
- Test with AC power only
- Observe startup behavior for consistency
5. Attempt Startup Without Accessories
- Remove all feeding sets and external attachments
- Restart the pump in a clean state
- Observe if the error persists
If the Problem Persists
If Error: 1 continues after external checks and power cycling, internal causes have been ruled out. The issue is likely due to flash memory failure, missing firmware, or incompatible firmware.
- Remove the device from service
- Label the device Out of Service
- Send for repair, board replacement, or firmware reflash
Clinical Use Tip
Never troubleshoot or attempt to use a feeding pump with system-level startup errors on an active patient. Always transition the patient to a verified working device first.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Pump displays Error: 1 on startup and will not run."
Cause
What was observed during troubleshooting.
Example:
"Device consistently shows Error: 1 indicating flash memory or firmware failure."
Resolution
What action was taken.
Example:
"Power cycled unit with no resolution; removed from service and sent for repair."
Helpful Details to Include (If Known)
- Alarm behavior
- Accessories swapped
- Power behavior
- Environmental factors
- Indicator lights
- Final device status
Final Thought
Error: 1 indicates a system-level fault that cannot be corrected through normal external troubleshooting. Recognizing internal failures early and escalating appropriately protects both patient safety and equipment integrity.
That is successful troubleshooting.