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What This Guide Helps With
Error 6 indicating battery temperature sensing failure, which can cause pump shutdown, charging issues, or inability to safely operate on battery power.
Step-by-Step Troubleshooting
Ensure Patient Safety First
- Remove the pump from patient use if actively infusing
- Transition feeding to a backup pump
Verify the Reported Error and Behavior
- Power on the pump and confirm Error: 6 is displayed
- Observe when the error occurs (startup or during use)
- Check if the pump runs on battery
- Look for abnormal charging behavior
Perform a Power Cycle
- Turn the pump off
- Disconnect from AC power
- Wait 30 seconds
- Restart the device
Check External Power and Charging Conditions
- Plug into a known-good outlet
- Verify power adapter connection
- Check for charging indicators
Inspect Battery Compartment and Physical Condition
- Look for signs of overheating or damage
- Check battery seating and contacts
- Ensure battery is properly installed
Attempt Operation on AC Power Only
- Operate the pump while connected to AC power
- Observe if error persists
Isolate Likely Failure Source
- Battery temperature monitoring uses internal ADC circuitry
- No ADC interrupt indicates loss of temperature feedback
- Possible causes include:
- Faulty battery temperature sensor
- Battery pack communication failure
- Internal control board failure
If the Problem Persists
External causes have been ruled out and the error remains.
- Remove the device from service
- Label the device as Out of Service
- Send for repair or bench evaluation
Clinical Use Tip
Never troubleshoot on an active patient. Always move the patient to a backup device before addressing equipment issues.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Pump displaying Error: 6 and not operating on battery."
Cause
What was observed during troubleshooting.
Example:
"Battery temperature not detected due to internal ADC monitoring failure."
Resolution
What action was taken.
Example:
"Power cycle performed, battery and AC verified. Error persisted. Device removed from service and sent for repair."
Helpful Details to Include (If Known)
- Alarm behavior
- Accessories swapped
- Power behavior
- Environmental factors
- Indicator lights
- Final device status
Final Thought
Battery monitoring errors are critical safety protections. Once external checks are completed, escalation is the correct and safe path.
That is successful troubleshooting.