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Asset Type
Sequential Compression Device (SCD)
Manufacturer
Model
What This Guide Helps With
This guide assists with troubleshooting Error: E10 Battery Error, which indicates unsafe battery operation. This condition can result in loss of battery backup and potential device shutdown during patient therapy.
Step-by-Step Troubleshooting
Ensure Patient Safety First
- Remove the device from patient use if battery reliability is in question
- Transfer therapy to a known working SCD unit
- Ensure continuous DVT prophylaxis is maintained
Verify the Reported Error and Behavior
- Power on the unit and confirm Error: E10 Battery Error is displayed
- Observe when the error appears (startup or during operation)
- Check if the device fails to run on battery
- Look for alarms or service indicators
Check AC Power Operation
- Plug the device into a known-good outlet
- Verify AC power indicator is present
- Confirm device operates normally while connected to AC power
Inspect Power Cord and Connections
- Ensure the power cord is fully seated
- Inspect for cuts, fraying, or bent prongs
- Test with a known-good power cord if available
Power Cycle the Device
- Turn the device off
- Unplug from AC power
- Wait 30 seconds
- Reconnect and power on
Evaluate Battery Function (Non-Invasive Check)
- Unplug AC power while off-patient
- Observe if the device powers off immediately or behaves abnormally
- Confirm whether the battery supports operation
Determine Isolation
- If the error persists after reset, the issue is internal
- If the device only works on AC power, battery failure is likely
- If the battery is not recognized or does not hold charge, replacement is required
If the Problem Persists
After external checks are completed, a persistent Error: E10 Battery Error indicates a failed or unsafe battery pack.
- Remove the device from service
- Label as Out of Service
- Replace battery pack if supported or send for repair
Clinical Use Tip
Never troubleshoot a battery-related fault on an active patient. Always move the patient to a functioning device before evaluation.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Device displaying E10 Battery Error and not operating on battery power during use."
Cause
What was observed during troubleshooting.
Example:
"Battery pack failure indicated by system; device unable to maintain operation without AC power."
Resolution
What action was taken.
Example:
"Verified AC operation, confirmed battery failure, removed device from service and sent for battery replacement."
Helpful Details to Include (If Known)
- Alarm behavior
- Accessories swapped
- Power behavior
- Environmental factors
- Indicator lights
- Final device status
Final Thought
Battery-related errors like E10 are safety-driven faults designed to prevent unsafe operation. Proper troubleshooting involves confirming the issue, ruling out external causes, and escalating appropriately for repair.
That is successful troubleshooting.