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What This Guide Helps With
This guide assists Clinical Engineering in troubleshooting situations where a Fujifilm Sonosite Edge II ultrasound system fails to recognize a connected probe or shows possible probe connector damage. Common symptoms include:
- “Probe Not Detected” or “No Probe Connected” messages
- Probe not appearing in the selection menu
- Intermittent probe recognition
- Physical signs of wear, bent pins, or connector damage
- System preventing imaging or generating errors
The focus is on external, verifiable checks first, avoiding internal disassembly.
Step-by-Step Troubleshooting
Power Cycle the System
- Turn off the Edge II and unplug AC power if connected.
- Wait 30–60 seconds, then restart the system.
- Reason: Resets internal communication between the system and probe.
Inspect the Probe Connector and Cable
- Check for bent pins, debris, corrosion, or visible damage on the probe connector.
- Inspect the probe cable for cuts, fraying, or kinks.
- Reason: Physical damage can prevent proper connection and recognition.
Clean the Connector Contacts
- Use a lint-free cloth or approved isopropyl alcohol wipe on the probe connector and system port.
- Ensure the system is powered off during cleaning.
- Reason: Dirt or residue can block proper electrical contact.
Reconnect the Probe Firmly
- Insert the probe fully into the system port until it clicks or seats properly.
- Avoid twisting or forcing the connector.
- Reason: Loose connections are a common cause of “not detected” errors.
Test with Another Compatible Probe
- If available, connect a different, known-working probe to the same port.
- If the new probe is recognized, the original probe is likely faulty.
- Reason: Isolates whether the issue is the probe or the system connector.
Test the Suspect Probe on Another Edge II Unit
- If another Edge II is available, connect the probe there.
- If it fails on multiple systems, the probe itself is likely defective.
If the Problem Persists
Common external causes have been ruled out. The issue may involve internal connector damage or probe electronics.
- Remove the system from service if imaging is critical.
- Label the system and/or probe Out of Service.
- Send the probe or system for repair or bench evaluation.
Knowing when to stop avoids further damage and ensures patient safety.
Clinical Use Tip
- Do not troubleshoot on a patient.
- Move the patient to another functional system first.
- Only handle probes and connectors when the system is powered down.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
“Probe not detected” on the Edge II.
Cause
What was observed during troubleshooting.
Example:
Probe connector showed bent pins and intermittent contact; system did not recognize probe.
Resolution
What action was taken.
Example:
Cleaned connector, tested with another probe, confirmed original probe faulty; labeled probe Out of Service and sent for repair.
Helpful Details to Include
- Was system power verified?
- Were alternate probes tested?
- Connector condition (pins, debris, physical wear)
- Error messages displayed
- Final status of the system/probe
Final Thought
Patient safety is the top priority. Troubleshooting should always start with simple external checks, progressing logically. Escalating to repair when external solutions fail preserves system integrity and ensures accurate imaging. Accurate CCR documentation supports both compliance and departmental efficiency.
That is successful troubleshooting.