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What This Guide Helps With
Troubleshoots missing battery detection, charging failure, and reduced runtime caused by power, connection, docking, battery condition, or environmental issues.
Step-by-Step Troubleshooting
1. Protect Patient Care and Confirm the Battery Complaint
Do not troubleshoot questionable battery performance while the Venue Go is being relied upon for transport, procedures, or other patient care requiring uninterrupted availability. Connect to verified external power or move clinical use to another system.
Determine whether the battery is not detected, will not charge, charges incompletely, or discharges more quickly than expected.
Expected outcome: The battery symptom is clearly identified under safe conditions. If the battery subsequently charges and operates normally after an external cause is corrected, troubleshooting can stop after verification.
2. Inspect the System and Power Components
Inspect accessible battery areas, external power supply, cords, docking contacts, and connectors for contamination, damage, looseness, overheating, or liquid intrusion.
Do not continue using a battery or power component that is swollen, physically damaged, excessively hot, or otherwise unsafe.
Expected outcome: No visible safety condition is present. Any damaged or suspect battery-related component results in removal from service and appropriate escalation.
3. Verify AC Power
Confirm that the receptacle provides stable power and that the external power adapter is fully connected.
Test with a known-good approved outlet when practical.
Expected outcome: Stable AC power reaches the Venue Go. If charging begins normally after correcting the power source, the issue is resolved pending battery verification.
4. Verify Battery Detection
With the system powered from AC, review normal user-accessible battery status indications. Determine whether the system recognizes the installed battery and displays charging or battery status normally.
Do not enter restricted service menus or change unauthorized configuration settings.
Expected outcome: The battery is recognized and charging status can be assessed. If recognition returns after reseating an accessible external connection or correcting docking, proceed to charging verification.
5. Inspect Docking and Charging Connections
If the unit is used with a cart or docking arrangement, confirm that the system is fully seated and that charging contacts or external connectors are clean, undamaged, and aligned.
Compare charging while properly docked with direct approved external-power operation when the configuration allows.
Expected outcome: A poor docking or external charging connection is either corrected or ruled out. If charging becomes reliable after proper seating, troubleshooting can stop after runtime verification.
6. Allow a Controlled Charge Period
Leave the Venue Go connected to verified approved power and observe whether the indicated battery charge increases normally.
Avoid judging battery health from only a few minutes of charging after deep discharge.
Expected outcome: Battery state progresses upward while connected to AC. If it does not change despite verified power and proper connections, further evaluation is required.
7. Compare Runtime Under Controlled Conditions
After an adequate charge, operate the ultrasound in a controlled nonclinical test condition and observe battery discharge behavior.
Use consistent imaging activity when comparing against another known-good Venue Go or known-good battery when available and approved.
Expected outcome: Runtime is stable and broadly consistent with a known-good comparable system under similar conditions. If the battery drops rapidly or the system shuts down unexpectedly, do not return it to transport use.
8. Use a Known-Good Battery Comparison When Authorized
If the battery is externally replaceable by Clinical Engineering and an approved compatible known-good battery is available, substitute it according to approved service practices.
Do not disassemble sealed battery packs or attempt cell-level repair.
Expected outcome: If the known-good battery charges and operates normally, the original battery is the likely source of the problem. Replace it through the approved process and verify operation.
9. Verify System Operation After Correction
Confirm charging indication, stable AC operation, acceptable controlled battery operation, proper shutdown, and successful restart.
Check that no battery-related abnormal behavior returns during testing.
Expected outcome: The battery is detected, charges normally, and supports stable system operation. Troubleshooting can stop and the device may return to service after complete functional verification.
10. Escalate Persistent Battery or Charging Problems
If a known-good battery is not recognized or charged, or if charging remains unreliable despite verified AC and docking connections, stop external troubleshooting.
Expected outcome: The system is appropriately referred for service-level evaluation rather than returned with unreliable transport power.
If the Problem Persists
External power, charging connections, docking, and accessible battery substitution have been evaluated. The remaining cause may involve the internal charging circuit, power-management electronics, battery communication, software, or another service-level condition.
The device should be removed from service, labeled Out of Service, and sent for repair or bench evaluation. Evaluation should use appropriate GE Healthcare documentation and approved test equipment. Repairs or configuration changes should be performed only by qualified personnel.
Before return to service, verify AC operation, charging, battery detection, controlled battery runtime, startup, shutdown, and basic imaging function.
Knowing when to stop after external battery and charging checks are exhausted is proper troubleshooting.
Clinical Use Tip
Do not release a Venue Go for transport use when battery runtime or battery recognition is unreliable, even if the system works correctly on AC power.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Staff reported the Venue Go battery was not charging and the system shut down shortly after being unplugged."
Cause
What was observed during troubleshooting.
Example:
"Clinical Engineering found the installed battery was recognized but discharged abnormally fast compared with a known-good battery."
Resolution
What action was taken.
Example:
"Clinical Engineering replaced the battery through the approved process and verified charging, controlled battery operation, startup, and imaging before return to service."
Helpful Details to Include (If Known)
- Battery recognized or not recognized
- Charging indication
- AC power verification
- Cart or docking condition
- Battery physical condition
- Runtime behavior
- Known-good battery comparison
- Unexpected shutdown behavior
- Results after correction
- Final device status
Final Thought
Keep patient care supported, verify power and charging paths before condemning the battery, compare performance under controlled conditions, escalate unresolved charging faults, and document what was actually found and verified.
That is successful troubleshooting.