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Asset Type
Electrocardiograph (EKG) Machine
Manufacturer
Model
What This Guide Helps With
Identifies external causes of printer or paper feed issues, including paper jams, incorrect media, mechanical blockage, or connectivity and configuration errors.
Step-by-Step Troubleshooting
Ensure Patient Safety First
- Confirm no patient is actively undergoing an EKG procedure.
Expected outcome: Safe to inspect the printer and paper.
Inspect Paper Supply
- Verify that the correct paper type is loaded.
- Ensure the paper roll is oriented properly and not torn or folded.
Expected outcome: Paper feeds smoothly without obstruction.
Check for Paper Jams
- Open the printer compartment and remove any jammed or crumpled paper.
- Look for small scraps that may block the mechanism.
Expected outcome: Printer compartment is clear and ready for feeding.
Verify Printer Door and Latch
- Ensure the printer cover is fully closed and latched.
- Some models prevent printing if the door is not fully engaged.
Expected outcome: Printer recognizes that the door is secure.
Test Paper Feed Mechanism
- Use the “Feed” button to advance the paper.
- Observe if the roller moves smoothly without slipping or stalling.
Expected outcome: Paper advances without resistance or error messages.
Check Printer Connectivity
- Ensure the printer cable (if external) is properly connected to the EKG unit.
- Confirm the printer is powered on and any indicator lights are normal.
Expected outcome: Printer is detected by the system.
Verify System Settings
- Check that the correct printer is selected in the MAC 5500 HD menu.
- Confirm paper size and print mode match the installed media.
Expected outcome: System ready to print without configuration errors.
If the Problem Persists
Common external causes are ruled out; internal printer mechanisms or electronics may be failing.
Remove the EKG from service, label “Out of Service,” and send for repair or bench evaluation.
Stopping here avoids further damage and preserves patient safety.
Clinical Use Tip
Never attempt to troubleshoot the printer during an active EKG recording on a patient.
Move the patient to another device first.
Troubleshoot only when the machine is idle and safe to handle.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"EKG printer fails to advance paper and produces error messages."
Cause
What was observed during troubleshooting.
Example:
"Paper jam and misoriented media detected during inspection."
Resolution
What action was taken.
Example:
"Cleared jam, reloaded paper correctly, verified feed and printed test strip."
Helpful Details to Include (If Known)
- Paper type and size verified
- Printer compartment cleared of jams
- Feed button tested
- Indicator lights normal
- Test print successful
Final Thought
Ensuring patient safety comes first. By systematically ruling out external causes, you avoid unnecessary internal repair attempts. Proper documentation supports compliance and efficient follow-up.
That is successful troubleshooting.