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Asset Type
Manufacturer
Model
What This Guide Helps With
Identifies external causes of door seal leaks, including gasket wear, misalignment, and foreign debris, preventing cycle aborts and water spray hazards.
Step-by-Step Troubleshooting
Ensure Patient and Staff Safety
Confirm the washer is empty and staff are clear of potential spray.
Why: Prevents injury and contamination during inspection.
Inspect Door Seal / Gasket
Open the door and visually check for cracks, tears, or hardening of the gasket.
Expected Outcome: Gasket should be intact, flexible, and free of visible damage.
Check for Foreign Objects or Debris
Wipe the seal and door frame to remove trapped debris, lint, or detergent residue.
Expected Outcome: Door closes evenly without obstruction.
Verify Door Latch Engagement
Close the door and ensure it fully engages and locks without excessive force.
Expected Outcome: Door remains closed securely; misalignment can cause leaks.
Check Alignment of Door and Chamber
Look for uneven gaps between seal and chamber edge. Adjust door hinge if minor misalignment is noted.
Expected Outcome: Uniform contact along the entire seal.
Perform a Test Fill Cycle
Run a short rinse or fill cycle without instruments to observe for leaks.
Expected Outcome: No water escaping from door area; if leaking persists, internal seal issues are suspected.
If the Problem Persists
External causes have been ruled out. The gasket may be degraded or the door mechanism damaged.
Action:
- Remove the washer from service
- Label Out of Service
- Send for repair or bench evaluation
Knowing when to escalate ensures safe and proper use.
Clinical Use Tip
Do not operate the washer with instruments if leakage is observed.
Move instruments to another washer for patient safety.
Inspect seals routinely to prevent cycle interruptions.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Staff reported water leaking from washer door during cycle."
Cause
What was observed during troubleshooting.
Example:
"Gasket showed signs of wear and minor misalignment of door frame."
Resolution
What action was taken.
Example:
"Cleaned debris and tested door; leak persisted, unit labeled Out of Service and sent for repair."
Helpful Details to Include
- Seal condition (cracks, hardness)
- Door alignment and latch engagement
- Any unusual water spray pattern
- Test cycle results
- Final device status: Out of Service
Final Thought
Patient safety and proper washer function are paramount. Follow a logical troubleshooting path from simple inspection to escalation. Accurate documentation supports maintenance history and reduces repeat issues.
That is successful troubleshooting.