Hillrom Centrella Smart+

Asset Type

Hospital Bed

Manufacturer

Hillrom

Model

Centrella Smart+

What This Guide Helps With

Error 0x1E03 indicating SafeView light failure, affecting under-bed lighting visibility and fall-risk safety features.

Step-by-Step Troubleshooting

Ensure Patient Safety First

• Remove the bed from active patient use if SafeView lighting is required
• Transfer the patient to a safe, functioning bed if necessary

Verify the Reported Error and Behavior

• Power on the bed and confirm Error 0x1E03 is displayed
• Check if SafeView light is not illuminating, flickering, or intermittent
• Observe whether the error appears at startup or during operation

Perform a Bed Power Reset

• Unplug the bed from AC power
• Remove battery if externally accessible
• Wait 60 seconds before restoring power

Check External Connections to SafeView Lighting

• Inspect under-bed cabling for loose or disconnected connectors
• Look for pinched, damaged, or worn wiring

Inspect SafeView Light Assembly

• Check for cracked housings or visible physical damage
• Look for signs of fluid intrusion or contamination
• Verify light components appear intact

Reseat Accessible Connectors

• Disconnect and reconnect any accessible harnesses to the light system
• Ensure secure and proper connection

If the Problem Persists

If Error 0x1E03 continues after external checks:

• External causes have been ruled out
• Remove the bed from service
• Label the device as Out of Service
• Replace the SafeView light board or send for repair

Clinical Use Tip

Never troubleshoot on an active patient. Always move the patient to a backup device before addressing equipment issues.

Work Order Documentation (CCR Method)

CCR = Complaint, Cause, Resolution

Complaint

What was reported by the clinical staff.

Example:
"Bed displaying Error 0x1E03 with SafeView light not functioning."

Cause

What was observed during troubleshooting.

Example:
"SafeView light board failure confirmed after reset and cable inspection did not resolve issue."

Resolution

What action was taken.

Example:
"Removed bed from service and replaced SafeView light board."

Helpful Details to Include (If Known)

• Alarm behavior
• Accessories swapped
• Power behavior
• Environmental factors
• Indicator lights
• Final device status

Final Thought

Error codes like 0x1E03 help identify subsystem failures quickly. Always rule out simple external causes first, but escalate to board replacement when necessary to maintain safety and reliability.

That is successful troubleshooting.