Hillrom VersaCare

Asset Type

Hospital Bed

Manufacturer

Hillrom

Model

VersaCare

What This Guide Helps With

This guide helps troubleshoot Err2 on the Hillrom VersaCare scale display when the bed scale cannot function normally, may require recalibration, or cannot be trusted for accurate patient weight measurement.

Err2 affects the scale system and may prevent reliable patient weight documentation. Normal bed movement may still work, but the scale should not be used for clinical decisions until the issue is corrected and verified.

Step-by-Step Troubleshooting

Ensure Patient Safety First

• Remove the bed from active patient weighing use if accurate patient weight is required.
• Use another approved scale or replacement bed if patient weight is needed for medication dosing, fluid management, or clinical documentation.
• Do not troubleshoot around an active patient if frame movement, cable inspection, or scale system checks are required.
• If the patient is in the bed, notify clinical staff before moving, adjusting, or removing the bed from service.

Verify the Reported Error and Behavior

• Confirm the scale display shows Err2.
• Check whether the error appears during power-up, after the bed is plugged into AC power, when pressing scale controls, after moving or cleaning the bed, or after a patient transfer or bed impact.
• Press the Enable key on the siderail controls and observe whether the scale display responds normally.
• Confirm this is a scale display error and not a control lockout, user input issue, or temporary power condition.

Cycle Bed Power

• Unplug the bed from AC power.
• Wait at least 10 seconds.
• Plug the bed back into AC power.
• Press the Enable key on the siderail controls.
• Check whether Err2 clears from the scale display.
• If Err2 clears, perform scale function checks and applicable bed function checks before returning the bed to service.

Check Power and Basic External Conditions

• Confirm the bed is connected to a working hospital-grade outlet.
• Inspect the power cord and plug for damage.
• Verify the bed is not operating only on battery power.
• Check for signs of liquid intrusion, impact damage, or loose external components near the scale display or siderail controls.
• Correct any obvious external power or setup issue before continuing.

Attempt Scale Calibration if Err2 Remains

• If Err2 remains after power cycling, follow the approved VersaCare scale calibration procedure according to facility procedure and service documentation.
• Make sure the bed is properly positioned and unloaded as required before calibration.
• Avoid touching, leaning on, or loading the bed during calibration.
• If calibration completes and Err2 clears, perform scale function checks and verify the display responds normally before returning the bed to service.

Inspect for Visible Frame or Scale System Problems

• Inspect for damaged frame components.
• Check for bent weigh frame or non-weigh frame areas.
• Look for pinched, pulled, or damaged cables.
• Check for foreign objects or debris between moving frame sections.
• Inspect for interference between the weigh frame and non-weigh frame.
• Look for signs of impact from transport, cleaning, or patient transfer.

Correct Any Visible Problems Found

• Remove debris or objects causing frame interference.
• Free any externally pinched cable if it can be done safely and within facility practice.
• Correct obvious obstruction between weigh and non-weigh frame sections.
• Do not force bent frame components back into place if structural damage is suspected.
• After correcting a visible issue, cycle bed power again, press Enable, recheck the scale display, and repeat calibration if required.

Determine Whether the Issue Is Persistent

• Confirm the power cycle was completed.
• Confirm the Enable key was pressed.
• Confirm scale calibration was attempted.
• Confirm external power was checked.
• Confirm visible frame damage, cable pinching, and weigh frame interference were inspected.
• If Err2 remains after these checks, treat the issue as a persistent scale system fault.

Escalate for Repair Evaluation

• Remove the bed from service if no visible issue is found or if correcting visible issues does not clear Err2.
• Follow approved repair procedure for scale P.C. board replacement if within your facility’s scope.
• If the error remains after scale P.C. board replacement, contact Hill-Rom Technical Support.
• Do not return the bed to patient weighing use until scale operation is verified.

If the Problem Persists

If Err2 remains after power cycling, pressing Enable, calibration, external power checks, and visible frame or cable inspection, common external causes have been ruled out.

The bed should be removed from service, labeled Out of Service, and sent for repair or bench evaluation. Escalate for scale P.C. board replacement or Hill-Rom Technical Support if needed.

A bed with an unresolved scale error should not be returned to service for patient weighing.

Clinical Use Tip

Never troubleshoot this issue on an active patient when frame movement, cable inspection, or scale repair is needed. Move the patient to a backup bed or use another approved weighing method before continuing troubleshooting.

Work Order Documentation (CCR Method)

CCR = Complaint, Cause, Resolution

Complaint

What was reported by the clinical staff.

Example:
"Hillrom VersaCare bed reported Err2 on the scale display. Scale function could not be verified for patient weight use."

Cause

What was observed during troubleshooting.

Example:
"Err2 remained after initial scale display verification. Power cycle, Enable key check, calibration attempt, frame inspection, cable inspection, and weigh frame interference check were performed. Persistent error indicates likely scale system fault."

Resolution

What action was taken.

Example:
"Removed bed from service. Labeled Out of Service. Performed power cycle and scale troubleshooting. No correctable external issue found. Escalated for scale P.C. board replacement and further repair evaluation."

Helpful Details to Include (If Known)

• Alarm behavior
• Accessories swapped
• Power behavior
• Environmental factors
• Indicator lights
• Final device status

Final Thought

Err2 on a Hillrom VersaCare bed should be handled as a scale system fault until proven otherwise. Start with patient safety, verify the exact display error, rule out power and setup issues, attempt calibration, inspect for visible mechanical or cable problems, and escalate when the error remains. Clear documentation protects the patient, the technician, and the equipment history.

That is successful troubleshooting.