ICU Medical CADD-Solis

Asset Type

Infusion Pump

Manufacturer

ICU Medical

Model

CADD-Solis

What This Guide Helps With

This guide helps troubleshoot a System Fault alarm on the ICU Medical CADD-Solis infusion pump. A system fault indicates that one of the pump hardware or software self-tests has failed and there may be a problem with the pump.

When this alarm occurs, the amber indicator light may remain continuously illuminated and the pump may produce an audible two-tone alarm. Because this alarm may involve internal pump function, the pump should not be trusted for patient infusion until the fault is cleared or the device is evaluated.

Step-by-Step Troubleshooting

Ensure Patient Safety First

• Do not troubleshoot the pump while it is actively infusing medication to a patient.
• Notify clinical staff immediately if the alarm occurs during patient use.
• Move the patient to a backup infusion pump or approved alternate infusion method before continuing troubleshooting.
• Do not silence, ignore, or repeatedly restart a pump with a repeating system fault for continued clinical use.

Verify the Reported Alarm

• Confirm the displayed alarm is System Fault.
• Look for any system fault error numbers shown on the pump display.
• Confirm whether the amber indicator light is continuously illuminated.
• Confirm whether the audible two-tone alarm is present.
• Ask staff when the fault appeared, such as during startup, programming, infusion, cassette setup, or after battery/power changes.

Document the System Fault Error Numbers

• Record all displayed system fault codes or error numbers exactly as shown.
• Do not clear the alarm before documenting the information if the display is still available.
• Include whether the fault occurred once or repeats after restart.
• Include whether the pump was on battery power, AC power, or connected to accessories when the fault occurred.

Remove External Power and Restart the Pump

• Remove the pump from patient use before performing power checks.
• Open the battery door to remove battery power from the pump.
• If AC power is connected, remove AC power as needed.
• Inspect the battery door and battery area for obvious contamination, loose battery fit, corrosion, or damage.
• Close the battery door and restart the pump.

Check Whether the Fault Returns

• Observe the pump during restart.
• Confirm whether the System Fault alarm clears or returns.
• If the same code repeats, remove the pump from service and send it for service evaluation.
• If a different system fault code appears, document the new code and remove the pump from service.

Watch for Protocol Library Loss Messages

• If the power-up error indicates that the protocol library was lost, do not use the pump for patient care.
• Follow facility procedure for downloading or restoring protocol libraries.
• Verify library status according to facility policy before the pump is returned to use.
• Do not assume the pump is ready for clinical use just because it powers on after a restart.

Check External Conditions Before Escalation

• Confirm the battery door fully closes and latches properly.
• Confirm the battery pack or batteries are installed correctly if applicable.
• Check for visible damage, fluid intrusion, cracked housing, damaged keypad, or signs the pump was dropped.
• Check whether the fault follows a specific accessory, power source, or cassette setup if staff reports a repeat pattern.
• Do not open the pump housing or perform internal troubleshooting during clinical response.

If the Problem Persists

If the system fault code repeats after removing power and restarting, external power reset checks have been completed and the pump should be removed from service.

• Remove the CADD-Solis pump from clinical use.
• Label the pump Out of Service.
• Include the documented system fault error numbers with the work order or repair tag.
• Send the pump for repair, bench evaluation, or manufacturer service according to facility procedure.
• If the protocol library was lost, follow facility library download and verification procedure before returning the pump to service.

Clinical Use Tip

Never troubleshoot a System Fault alarm on an active patient. Move the patient to a backup pump first, then evaluate the CADD-Solis pump after patient therapy is safely supported.

Work Order Documentation (CCR Method)

CCR = Complaint, Cause, Resolution

Complaint

What was reported by the clinical staff.

Example:
"ICU Medical CADD-Solis pump displaying System Fault alarm with amber indicator continuously illuminated and audible two-tone alarm."

Cause

What was observed during troubleshooting.

Example:
"System fault error number documented. Pump removed from patient use. Power removed by opening battery door and disconnecting AC power. Fault repeated after restart."

Resolution

What action was taken.

Example:
"Pump labeled Out of Service and sent for service evaluation. Error number documented on work order. Backup pump provided for clinical use."

Helpful Details to Include (If Known)

• Alarm behavior
• Accessories swapped
• Power behavior
• Environmental factors
• Indicator lights
• Final device status

Final Thought

A CADD-Solis System Fault alarm should be treated as a possible pump hardware or software self-test failure. Document the displayed error numbers, perform only safe external reset checks, remove the pump from use if the code repeats, and escalate it for repair or library restoration as needed.

That is successful troubleshooting.