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Asset Type
Manufacturer
Model
What This Guide Helps With
Device not powering on, no lights or display, or failing to initialize during startup due to power, connection, or external issues.
Step-by-Step Troubleshooting
Ensure Patient Safety First
- Do not troubleshoot while a scope is connected for patient use.
- Remove the device from clinical workflow if needed.
Verify Power Source (Most Common Cause)
- Check that the unit is plugged into a known working outlet.
- Test the outlet with another device.
Inspect Power Cord and Connections
- Ensure the power cord is fully seated in both the wall outlet and the device.
- Inspect for damage, cuts, or loose connections.
Check Power Switch and Indicators
- Toggle the power switch OFF, wait 5–10 seconds, then turn it back ON.
- Observe for any indicator lights, sounds, or display activity.
Inspect Circuit Breaker or Power Strip (If Used)
- If the unit is connected to a power strip or surge protector, ensure it is turned ON and not tripped.
- Bypass it if possible.
Check for Blown Facility GFCI Outlet
- If plugged into a GFCI outlet, check if it has tripped and reset it if needed.
Observe for Partial Startup Behavior
- Listen for internal fans or pumps.
- Watch for incomplete initialization or frozen state.
Perform a Full Power Reset
- Disconnect the unit from power for 30–60 seconds.
- Reconnect and attempt startup again.
If the Problem Persists
If the unit still does not power on or fails during startup after verifying external power and connections, internal power supply or control board failure is likely.
Remove the device from service, label it Out of Service, and send for repair or bench evaluation.
Clinical Use Tip
Always move the endoscope to a functioning flushing system before troubleshooting. Never delay reprocessing workflow due to equipment troubleshooting.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Scope Buddy Plus would not power on; no lights or response when switched on."
Cause
What was observed during troubleshooting.
Example:
"Fault traced to failed internal power supply after verifying outlet and power cord were functional."
Resolution
What action was taken.
Example:
"Removed from service and sent to vendor for repair; replacement unit placed into service."
Helpful Details to Include (If Known)
- Outlet tested and verified
- Power cord condition checked
- Indicator lights status (none / partial / normal)
- Any sounds (fan, click, none)
- Use of power strip or GFCI outlet
- Final device status (non-functional, sent for repair)
Final Thought
Power failures should always be approached from the outside in. Simple checks like outlets and cords resolve many issues quickly. When those are ruled out, escalation is the correct and safe path. Proper documentation ensures clarity and supports future troubleshooting efficiency.
That is successful troubleshooting.