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Asset Type
Manufacturer
Model
What This Guide Helps With
Identifies causes of touchscreen or workstation errors, including calibration, connection, software, and power issues before assuming internal display failure.
Step-by-Step Troubleshooting
Ensure Patient Safety
Confirm the machine is not in use with a patient. If needed, move the patient to a functioning anesthesia machine before troubleshooting.
Check Power and Connections
- Verify the machine is plugged into a working outlet and the main power switch is on. Expect the touchscreen to power up without flickering or delay.
- Inspect all power cables and workstation connectors for looseness, damage, or corrosion. Secure or replace as needed.
Restart and Software Checks
- Perform a controlled reboot of the machine according to manufacturer instructions. Watch for normal boot sequence and touchscreen responsiveness.
- Check for software update notifications or errors. Ensure the correct software version is installed. A successful update may resolve intermittent errors.
Touchscreen and Calibration
- Clean the touchscreen with manufacturer-approved wipes to remove debris or oils that can affect responsiveness.
- Perform a touchscreen calibration test if available. The touch response should accurately match screen input across all areas.
Peripheral and Network Interfaces
- Disconnect external peripherals (USB devices, printers, network cables) to see if errors persist. Unexpected inputs can cause software glitches.
- Verify network connection stability if the workstation communicates with hospital systems; errors may occur if connectivity is unstable.
If the Problem Persists
After ruling out power, software, and external interface causes, the issue is likely internal to the touchscreen or main workstation. The machine should be:
- Removed from service
- Labeled Out of Service
- Sent for repair or bench evaluation
Knowing when to stop avoids further patient risk and preserves device integrity.
Clinical Use Tip
Do not attempt touchscreen troubleshooting while a patient is connected. Always transfer patient care to another machine before performing diagnostic or calibration steps.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Touchscreen intermittently unresponsive and workstation displaying errors during pre-use check."
Cause
What was observed during troubleshooting.
Example:
"Screen calibration drift and temporary software glitch detected after reboot; external connections verified."
Resolution
What action was taken.
Example:
"Rebooted device, cleaned touchscreen, performed calibration; errors cleared. Machine returned to service."
Helpful Details to Include
- Boot sequence behavior
- Error messages displayed
- Calibration test results
- Peripheral devices attached
- Network connectivity status
Final Thought
Patient safety is the priority. Logical troubleshooting avoids unnecessary internal repair attempts. Escalation to service ensures accurate resolution and device reliability. Proper documentation provides accountability and supports maintenance decisions.
That is successful troubleshooting.