Mortara ELI Series

Asset Type

Electrocardiograph (EKG) Machine

Manufacturer

Mortara

Model

ELI Series

What This Guide Helps With

Identifies external causes for battery charging issues, including power source, battery connection, battery age, and charging system errors.

Step-by-Step Troubleshooting

Ensure Patient Safety First

Confirm no patient is undergoing an EKG procedure.

Expected outcome: Safe environment for troubleshooting without risk to patient monitoring.

Check AC Power Connection

• Verify the power cord is properly seated in both the wall outlet and the device.
• Confirm the outlet is live using a known-working device or outlet tester.

Expected outcome: Device receives AC power, eliminating outlet issues.

Inspect the Power Cord and Adapter

• Check for visible damage, fraying, or loose connections.
• Swap with a verified working cord/adapter if available.

Expected outcome: Confirm power delivery to device is stable.

Verify Battery Seating and Contacts

• Remove the battery and reseat it, ensuring proper alignment with contacts.
• Inspect battery contacts for dirt, corrosion, or debris; clean gently if necessary.

Expected outcome: Proper electrical connection between battery and device.

Check Battery Status Indicators

• Observe any charging LEDs or on-screen battery icons.
• Compare readings to device manual expectations (fully charging, low battery, error).

Expected outcome: Determine if the device recognizes the battery and attempts charging.

Test with a Known-Good Battery (if available)

• Insert a verified functional battery to see if charging occurs.

Expected outcome: Confirms whether the issue is with the battery or device charging circuit.

Software or Firmware Check

• Ensure device firmware is up to date; some devices suspend charging if firmware is outdated.

Expected outcome: Charging function not blocked by software errors.

If the Problem Persists

External checks complete; issue likely internal (battery failure or charging circuit).

Remove device from service, label Out of Service, and send for repair or bench evaluation.

Knowing when to escalate prevents further damage and ensures patient safety.

Clinical Use Tip

Do not rely on an unverified battery for patient monitoring.

Move patients to another device before attempting troubleshooting.

Avoid patient care interruption during battery evaluation.

Work Order Documentation (CCR Method)

CCR = Complaint, Cause, Resolution

Complaint

What was reported by the clinical staff.

Example:
"EKG battery not charging, device shows low battery warning."

Cause

What was observed during troubleshooting.

Example:
"Battery contacts misaligned and charging system not engaging."

Resolution

What action was taken.

Example:
"Reseated battery and tested power cord; device now charging normally."

Helpful Details to Include (If Known)

• Outlet tested
• Power cord swapped
• Battery contacts inspected
• Charging LED behavior
• Device on/off status
• Battery age noted

Final Thought

Patient safety must always come first. Follow logical troubleshooting from simple external checks to more involved solutions. Document findings accurately, and escalate appropriately to repair. Proper steps reduce downtime and preserve device reliability.

That is successful troubleshooting.