On this page
Asset Type
Fluoroscopy / Interventional System
Manufacturer
Model
What This Guide Helps With
Identifies external causes of software boot or initialization failures, such as power instability, network issues, or peripheral conflicts, ensuring safe and timely system readiness.
Step-by-Step Troubleshooting
Ensure Patient and Staff Safety
- Confirm no patient is on the table and staff are clear.
Why: Prevents accidental exposure or injury during system startup.
Check Power Supply
- Verify the system is connected to a stable, active outlet and UPS (if used) is functioning.
Expected Outcome: System receives consistent power; no fault indicators on main panel.
Inspect Cables and Connections
- Ensure all network, peripheral, and internal communication cables are seated properly.
Why: Loose or damaged connections can prevent successful boot.
Verify External Devices
- Disconnect nonessential peripherals (USB drives, external monitors, network devices).
Expected Outcome: System should attempt boot without peripheral conflicts.
Observe Boot Sequence
- Power on system and note any error codes, beeps, or abnormal delays.
Why: Provides diagnostic clues for escalation or service documentation.
Check Network and Server Access
- Ensure the system can reach PACS/DICOM servers if initialization depends on network verification.
Expected Outcome: System proceeds to login or ready state without network timeouts.
Perform a Soft Reset
- Use manufacturer-recommended soft reset procedure if safe.
Expected Outcome: System completes boot successfully; software initializes properly.
If the Problem Persists
External causes have likely been ruled out.
Actions:
- Remove the system from clinical service.
- Label “Out of Service.”
- Escalate to Philips service or internal bench evaluation.
Why: Avoids further risk to patients and staff and prevents potential data corruption.
Clinical Use Tip
- Never attempt software troubleshooting on a system with a patient on the table.
- Move patients to an alternate system before boot attempts.
- Document all observations and actions for continuity of care and safety compliance.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"System fails to boot, displays initialization errors at startup."
Cause
What was observed during troubleshooting.
Example:
"Power fluctuations and peripheral conflict prevented software initialization."
Resolution
What action was taken.
Example:
"Verified stable power, disconnected nonessential peripherals, performed soft reset; boot successful."
Helpful Details to Include (If Known)
- Error codes displayed
- Indicator lights on main console
- Peripheral devices connected
- Network connectivity status
- UPS/battery status
- Final device readiness
Final Thought
Patient safety is the top priority. Follow logical troubleshooting from simplest external causes to escalation. Proper documentation ensures traceability, supports safe operations, and helps identify recurring software issues.
That is successful troubleshooting.