On this page
Asset Type
Manufacturer
Model
What This Guide Helps With
This guide assists Clinical Engineering in troubleshooting software or network interface failures on the Avalon FM30. Problems may include monitor not connecting to central monitoring, inability to access network features, software crashes, or error messages related to data transfer. Most issues are caused by external factors such as network connectivity, incorrect configurations, or corrupted software sessions.
Step-by-Step Troubleshooting
Verify Power and Boot Status
- Ensure the monitor is fully powered on. Check that all status indicators (power, network link lights) are illuminated appropriately.
- Why: Devices can fail to interface if not fully powered or stuck during boot.
Check Network Connections
- Inspect Ethernet or Wi-Fi connections for secure plugs, intact cables, and active network ports. Swap cables if needed.
- Verify connection to the correct VLAN or network segment.
- Why: Loose or misconfigured network connections are the most common cause of interface failures.
Confirm Network Availability
- Ping the monitor from a network workstation, if available, to confirm reachability.
- Check that the DHCP server (if used) is assigning a valid IP.
- Why: The monitor requires an active network to communicate with EMR or central monitoring.
Review Software Status
- Check for any system alerts or software error messages.
- Perform a soft reboot of the monitor using the built-in restart function.
- Why: Temporary software faults can often be cleared with a controlled restart.
Verify EMR / Central Monitoring Settings
- Ensure correct IP addresses, hostnames, and port numbers are entered in the monitor configuration.
- Confirm that network credentials, if required, are correct.
- Why: Misconfigured software settings prevent successful communication even if the network is operational.
Check for Recent Updates or Patches
- Confirm that the monitor is running the latest approved software version.
- Note any recent software changes that coincide with the start of failures.
- Why: Software bugs or incomplete updates can trigger network interface errors.
Document Any Error Codes
- Record specific error codes displayed on the monitor or network logs.
- Why: Provides information for escalation and repair if needed.
If the Problem Persists
External network and software issues have been ruled out.
Device should be:
- Removed from service
- Labeled Out of Service
- Sent for repair or bench evaluation
Note: Attempting internal board-level repair is not recommended in the clinical environment.
Clinical Use Tip
Do not attempt software troubleshooting on a monitor connected to an active patient.
Move patient monitoring to a functioning device before performing network or software interventions.
Only work on the monitor once it is safe and removed from patient care.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
“Monitor will not connect to central monitoring; network interface error displayed.”
Cause
What was observed during troubleshooting.
Example:
“Verified power, network cable integrity, and software configuration; error persists after reboot.”
Resolution
What action was taken.
Example:
“Device removed from service, labeled Out of Service, and sent to Biomedical Engineering bench for evaluation.”
Helpful Details to Include
- Ethernet/Wi-Fi connectivity tested
- IP address and network ping results
- Software version and patch level
- Any error codes displayed
- Reboot attempts and results
- Final device status (Out of Service)
Final Thought
Clinical troubleshooting requires logical, stepwise evaluation and awareness of patient safety. External checks often resolve the majority of software or network failures, but knowing when to escalate is critical. Documenting actions clearly ensures continuity of care and compliance with hospital protocols.
That is successful troubleshooting.