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Model
What This Guide Helps With
Addresses failures during the HeartStart FRx self-test on power-on, focusing on battery integrity, pad cartridge status, and external device readiness.
Step-by-Step Troubleshooting
Ensure Patient Safety
Confirm the defibrillator is not in active use. If a patient requires resuscitation, provide a backup device.
Check Battery Status
Verify the battery is fully seated and the contacts are clean.
Expect the device to power on normally and begin self-test.
Loose or depleted batteries often cause self-test failures.
Inspect Pad Cartridge
Confirm the pad cartridge is installed correctly and connectors are clean.
Self-test checks pad connectivity; improperly seated pads can trigger failure.
Examine Device Exterior
Look for dirt, moisture, or damage to connectors and ports.
Clean as needed; debris may interrupt self-test detection.
Power Cycle the Device
Remove battery and pad cartridge, wait 30 seconds, reinsert, and power on.
Observe if self-test completes successfully. This resets minor firmware or connection errors.
Check Indicator Lights and Alerts
Ensure status indicator lights show normal (green).
Record any error codes or audible prompts for documentation.
Swap Battery if Available
Use a known good battery to isolate the battery as a cause.
If self-test passes with replacement, original battery is likely faulty.
If the Problem Persists
External causes have been ruled out; the issue is likely internal.
Remove the device from service and label Out of Service.
Send for manufacturer repair or bench evaluation.
Clinical Use Tip
Never troubleshoot the device on a patient. Move the patient to another AED first.
Only perform self-test troubleshooting when the device is safe to isolate.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Device fails self-test upon power-on, alerting clinical staff."
Cause
What was observed during troubleshooting.
Example:
"Battery seating and pad cartridge verified; issue persists. Likely internal fault."
Resolution
What action was taken.
Example:
"Device removed from service, labeled Out of Service, sent for repair."
Helpful Details to Include (If Known)
- Battery condition and serial number
- Pad cartridge type and installation verification
- Indicator light behavior during power-on
- Any error codes or audible alerts
- Final device status after troubleshooting
Final Thought
Patient safety is paramount. Approach troubleshooting logically, addressing external causes first. Know when to escalate to internal repair, and document every step clearly to maintain operational accountability.
That is successful troubleshooting.