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What This Guide Helps With
Stretcher battery not charging, no power to electric functions, or backup power failure during transport.
Step-by-Step Troubleshooting
Ensure Patient Safety First
- Remove the stretcher from patient use if powered functions are needed. Transfer the patient to a safe, fully functional stretcher.
Expected: Patient care continues safely
Why it matters: Loss of powered functions (hi-lo, controls) can impact safe transport and positioning
Verify the Reported Issue
- Attempt to use powered functions (hi-lo, backrest if powered).
- Check if the stretcher:
- Has no response at all
- Works only when plugged in (if applicable)
- Shows intermittent power loss
Expected: Clear confirmation of battery-related failure
Why it matters: Distinguishes between total power failure and battery backup issues
Check AC Power Connection (If Equipped)
- Plug the stretcher into a known working outlet.
- Inspect the power cord for:
- Secure connection
- Damage or fraying
- Loose inlet connection
Expected: Indicator lights or system powers on
Why it matters: Rules out external power supply issues before suspecting battery failure
Inspect Battery Charging Indicators
- Check for any battery or charging indicator lights on the stretcher.
- No lights = possible no power or failed charger
- Charging light present but no function = possible battery failure
Expected: Charging indicator responds when plugged in
Why it matters: Helps determine if the charger circuit is working
Check for Blown Fuses or Resettable Breakers (External Only)
- Inspect accessible fuse holders or reset buttons near the power entry point.
- Reset breaker if tripped
- Replace fuse only if visibly blown and approved to do so
Expected: Power restored if protection device was tripped
Why it matters: Overcurrent protection can disable charging and mimic battery failure
Perform a Power Cycle
- Disconnect from AC power.
- Wait 30–60 seconds, then reconnect and attempt operation again.
Expected: System may reset and restore function
Why it matters: Clears minor control or charging faults
Evaluate Battery Condition
- If the stretcher:
- Only works when plugged in
- Loses power quickly after unplugging
- Has no battery response at all
- This strongly indicates a failed or depleted battery.
Expected: Battery should hold charge and power basic functions
Why it matters: Batteries degrade over time and are a common failure point
Check for Physical Signs of Battery Issues
- Without disassembly, inspect for:
- Unusual heat near battery compartment
- Swelling or deformation (if visible)
- Burning smell
Expected: No abnormal signs
Why it matters: Indicates unsafe battery condition requiring immediate removal from service
If the Problem Persists
If all external power sources, connections, and reset attempts have been verified, the issue is likely internal (battery pack, charger board, or wiring).
Remove the stretcher from service, label it Out of Service, and send for repair or bench evaluation.
Knowing when to stop prevents unnecessary risk and ensures proper repair handling.
Clinical Use Tip
Do not rely on a stretcher with known battery issues during patient transport. Always verify functionality before moving a patient, especially for powered positioning. Move the patient to a backup device first to ensure therapy continuity.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Stretcher will not power on or loses power when unplugged."
Cause
What was observed during troubleshooting.
Example:
"Failed internal battery not holding charge."
Resolution
What action was taken.
Example:
"Verified AC power, inspected connections, removed stretcher from service for battery replacement."
Helpful Details to Include (If Known)
- Outlet tested and verified
- Power cord condition checked
- Charging indicator status
- Function when plugged vs unplugged
- Any fuse/breaker reset attempts
- Presence of heat or odor
- Final device status (in service / out of service)
Final Thought
Battery and power issues are often straightforward when approached logically. Always rule out external power and connection problems first, then identify battery failure as a common cause. Prioritize patient safety and escalate appropriately when internal repair is required. Clear documentation ensures continuity and accountability.
That is successful troubleshooting.