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Manufacturer
Model
What This Guide Helps With
Identifies causes of hi-lo actuator failure or slow movement, including power, battery, cabling, and obstruction issues before assuming actuator motor failure.
Step-by-Step Troubleshooting
Ensure Patient Safety
- Verify the bed is unoccupied or move the patient to another bed.
- Lock bed brakes to prevent unexpected movement during troubleshooting.
Check Power Connection
- Confirm the bed is plugged into a working outlet.
- Test the outlet with another device.
- Expected Outcome: Bed powers on and hand/foot controls light up.
Inspect Battery Backup
- Verify the bed’s internal battery is charged.
- Replace or recharge battery if voltage is low.
- Expected Outcome: Battery supports actuator movement without slow response.
Examine Hand/Foot Controls
- Operate the hi-lo controls from both panels.
- Swap with a known working control if available.
- Expected Outcome: If control is faulty, actuator responds when using alternate panel.
Inspect Cables and Connections
- Check actuator cables for pinched, disconnected, or damaged wires.
- Ensure connectors are fully seated.
- Expected Outcome: Secure connections restore normal actuator function.
Check for Obstructions
- Inspect bed frame and undercarriage for anything restricting actuator movement.
- Remove objects or reposition mattress if needed.
- Expected Outcome: Actuator moves smoothly without mechanical blockage.
Test Bed Functions
- Operate all positions (hi-lo, Trendelenburg, backrest) to verify movement.
- Listen for unusual sounds or motor strain.
- Expected Outcome: Movement returns to normal speed and range.
If the Problem Persists
External causes have been ruled out. The actuator or internal control system may be faulty.
- Remove bed from service.
- Label “Out of Service.”
- Send to Stryker service or approved repair bench.
- Knowing when to stop prevents further damage and ensures patient safety.
Clinical Use Tip
Never troubleshoot while the patient is in bed. Always move the patient to a safe, stable bed before attempting repairs.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Hi-lo actuator slow to respond or not functioning."
Cause
What was observed during troubleshooting.
Example:
"Battery low and actuator cable partially disconnected."
Resolution
What action was taken.
Example:
"Recharged battery, secured cable connections; actuator movement restored."
Helpful Details to Include (If Known)
- Outlet tested and functional
- Battery voltage checked
- Hand/foot controls tested
- Actuator cable connections verified
- No mechanical obstructions observed
- Final bed status: fully operational
Final Thought
Patient safety and logical, stepwise troubleshooting are critical. Always rule out power, controls, and mechanical issues before assuming actuator failure. Proper documentation ensures accurate tracking and compliance.
That is successful troubleshooting.