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What This Guide Helps With
Stretcher will not drive or move under power, often caused by battery, brake status, control inputs, or external connection issues.
Step-by-Step Troubleshooting
Ensure Patient Safety First
- Remove the stretcher from active patient transport if drive is unreliable.
- Expected: Patient transferred or alternative transport arranged.
Verify Drive Activation Attempt
- Confirm staff are attempting to engage the drive correctly (handle, button, or control interface).
- Expected: Proper activation method used.
- Why it matters: Misuse can appear as motor failure.
Check Brake Status
- Ensure brakes are fully disengaged before attempting drive.
- Expected: Stretcher rolls freely when brakes are off.
- Why it matters: Engaged brakes will prevent motor movement.
- If corrected and drive works → issue resolved.
Inspect Battery Charge Level
- Check battery indicator or status display.
- Expected: Battery has sufficient charge.
- If low or depleted → charge battery fully and retest.
- Why it matters: Drive motors require adequate battery power.
Verify Battery Connection
- Inspect battery compartment to ensure battery is properly seated and connected.
- Expected: Secure connection with no looseness.
- If loose → reseat battery and retest.
Check Charger / Charging History
- Confirm the stretcher has been placed on charge and charger is functioning.
- Test charger with another unit if available.
- Expected: Charger provides power and charges battery.
- If charger faulty → replace or repair charger.
Inspect Control Handles and Drive Controls
- Check drive handle, buttons, or triggers for physical damage or sticking.
- Expected: Controls move freely and respond normally.
- Why it matters: Failed input devices prevent motor engagement.
- If damaged → remove from service.
Observe for Indicators or Fault Codes
- Look for error messages, flashing lights, or audible alerts when attempting drive.
- Expected: Normal operation without fault indication.
- Why it matters: Faults may indicate safety lockouts or system errors.
Check for Physical Obstruction or Resistance
- Inspect wheels, casters, and drive mechanism for debris or binding.
- Expected: Wheels rotate freely without resistance.
- If obstruction found → remove and retest.
Power Cycle the Stretcher
- Turn the unit off (if applicable), wait 10–15 seconds, then power back on.
- Expected: System resets and drive function restores if issue was temporary.
If the Problem Persists
All common external causes have been ruled out. The issue is likely internal (motor, controller, or wiring fault).
Remove the stretcher from service, label it Out of Service, and send for repair or bench evaluation.
Clinical Use Tip
Do not attempt to troubleshoot powered transport functions with a patient on the stretcher. Always transfer the patient first.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Stretcher drive motor not engaging during transport."
Cause
What was observed during troubleshooting.
Example:
"Battery found depleted and not holding charge."
Resolution
What action was taken.
Example:
"Replaced battery and verified proper drive operation."
Helpful Details to Include (If Known)
- Battery charge level and age
- Charger function verified
- Brake status confirmed
- Control handle condition
- Any fault indicators present
- Wheel/caster condition
- Final device status after testing
Final Thought
Start with simple, high-probability issues like battery, brakes, and user controls before assuming motor failure. Safe escalation prevents unnecessary downtime and ensures patient safety.
That is successful troubleshooting.