Stryker Prime

Asset Type

Stretcher

Manufacturer

Stryker

Model

Prime

What This Guide Helps With

Stretcher not raising, lowering, or tilting due to power, controls, lockouts, or connection issues.

Step-by-Step Troubleshooting

Ensure Patient Safety First

• Remove the stretcher from active patient use before troubleshooting.
• Expected: Patient safely transferred to another device.

Verify Function Attempt

• Confirm staff are using the correct controls for hi-lo or Trendelenburg (pedal, side rail, or control panel).
• Expected: Proper control input attempted.
• Why it matters: Incorrect control use can mimic system failure.
• If corrected and function works → issue resolved.

Check Battery Charge Level

• Observe battery indicator or status display.
• Expected: Adequate battery charge.
• If low or depleted → charge stretcher and retest.
• Why it matters: Lift and tilt functions require sufficient battery power.
• If function returns after charging → issue resolved.

Confirm Brake Status

• Ensure brakes are fully engaged or disengaged as required for operation (model-dependent behavior).
• Expected: Proper brake state for powered movement.
• Why it matters: Some systems inhibit movement when brakes are not in the correct state.
• If corrected and function returns → issue resolved.

Inspect Control Panels and Cables

• Check for damaged buttons, unresponsive controls, or loose connections at control interfaces.
• Expected: Buttons respond and no visible damage.
• If a control is non-functional → try alternate control (if available).
• If alternate control works → faulty control interface likely.

Check for Obstructions or Mechanical Binding

• Visually inspect lift columns and frame for obstructions, debris, or physical interference.
• Expected: Clear movement path with no resistance.
• If obstruction found → remove and retest.

Listen for Actuator Response

• Attempt hi-lo or Trendelenburg movement while listening for motor/actuator noise.
• Expected: Audible motor engagement.
• If motor runs but no movement → possible mechanical linkage issue.
• If no sound → possible electrical/control issue.

Power Cycle the Stretcher

• Turn the stretcher off (if applicable), wait 10–15 seconds, then power back on.
• Expected: System resets and restores function if fault was temporary.
• If function returns → issue resolved.

Verify Charger Connection

• Ensure stretcher is properly connected to charging source during testing.
• Expected: Stable power available.
• Why it matters: Some units limit movement if battery is critically low even when plugged in.

If the Problem Persists

If all external checks have been completed and the stretcher still does not raise, lower, or tilt, the issue is likely internal (actuator, control board, or wiring failure).

Remove the stretcher from service, label it Out of Service, and send for repair or bench evaluation.

Clinical Use Tip

Never troubleshoot lift or tilt functions with a patient on the stretcher. Always transfer the patient first to prevent fall or injury risk.

Work Order Documentation (CCR Method)

CCR = Complaint, Cause, Resolution

Complaint

What was reported by the clinical staff.

Example:
"Stretcher would not raise or go into Trendelenburg during patient transport."

Cause

What was observed during troubleshooting.

Example:
"Battery found fully depleted preventing actuator operation."

Resolution

What action was taken.

Example:
"Charged stretcher and verified full hi-lo and Trendelenburg functionality."

Helpful Details to Include (If Known)

• Battery charge level verified
• Charger/dock tested
• Control panel responsiveness
• Any actuator noise present or absent
• Obstruction or binding observed
• Brake status during testing
• Final device status after troubleshooting

Final Thought

Always approach movement failures by ruling out simple causes like power, controls, and obstructions before assuming actuator failure. Patient safety comes first, and clear documentation ensures continuity of care and efficient repair decisions.

That is successful troubleshooting.