Stryker ProCuity Hospital Bed

Asset Type

Hospital Bed

Manufacturer

Stryker

Model

ProCuity

What This Guide Helps With

This guide addresses situations where the Stryker ProCuity hospital bed:

• Experiences touchscreen freezes, lag, or unresponsive touch commands
• Shows delayed response to user input
• Prevents adjustment of bed position via touchscreen

Focus is on external, logical checks first—power, connections, environmental interference—before assuming internal touchscreen failure.

Step-by-Step Troubleshooting

Check Power Supply

• Ensure the bed is plugged into a working outlet or battery is charged.
• Verify indicator lights are on.
• Why: Touchscreen lockups can occur when voltage is low or unstable.

Inspect Cables and Connections

• Check the connection between the touchscreen panel and the main bed controller.
• Look for loose connectors, bent pins, or visible damage.
• Why: A poor connection can cause intermittent touchscreen response.

Reset the Bed Controller

• Perform a soft reset following the manufacturer’s instructions (usually power cycle).
• Wait 1–2 minutes before powering back on.
• Why: Temporary software glitches can cause touchscreen freeze; reset often clears them.

Check for Environmental Interference

• Ensure no strong magnets, mobile devices, or liquid spills are near the touchscreen.
• Clean the screen gently with a non-abrasive cloth.
• Why: Capacitive touchscreens can misread touches if the environment interferes.

Test Other Bed Functions

• Adjust bed positions using manual controls (if available) or backup controls.
• Observe if lockups occur only on touchscreen or affect all functions.
• Why: Confirms whether issue is touchscreen-specific or more systemic.

Update or Verify Software Version

• Check if the touchscreen/controller firmware is up to date.
• Why: Older firmware may have known touchscreen bugs; updating can resolve issues.

If the Problem Persists

External checks are complete; the touchscreen or controller may be faulty.

• Remove bed from patient use.
• Label as Out of Service.
• Send to Stryker service or authorized biomedical repair for evaluation.

Knowing when to stop prevents patient risk and further damage.

Clinical Use Tip

• Do not troubleshoot on an actively occupied patient.
• Move the patient to a functional bed first.
• Troubleshoot only in a safe environment with the bed unoccupied.

Work Order Documentation (CCR Method)

CCR = Complaint, Cause, Resolution

Complaint

What was reported by the clinical staff.

Example:
“Touchscreen freezes, unresponsive to input.”

Cause

What was observed during troubleshooting.

Example:
“Controller reset and cable check indicate no external issues; software glitch or internal touchscreen failure suspected.”

Resolution

What action was taken.

Example:
“Bed removed from service, labeled Out of Service, sent for repair.”

Helpful Details to Include

• Bed powered via outlet or battery?
• Cable condition and connector seating
• Occurrence frequency of touchscreen lockup
• Any error messages on display
• Other bed functions affected?
• Firmware/software version
• Final device status

Final Thought

Patient safety is the priority. Systematic, external checks reduce unnecessary internal intervention. Documenting each step ensures clarity and accountability. Escalate promptly when the touchscreen remains unresponsive.

That is successful troubleshooting.