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Asset Type
Manufacturer
Model
What This Guide Helps With
Identifies causes when the console displays error codes or fails self-test, preventing safe use and delaying surgical readiness.
Step-by-Step Troubleshooting
Ensure Patient Safety First
Confirm no patient is dependent on the affected tool. Move patient to a backup tool to prevent procedural delays or risk.
Check Power Source and Connections
- Verify the console is properly seated on the charging dock or power base.
- Ensure wall outlet is live and tested with a known-working device.
- Inspect AC/DC adapters and cables for damage.
- Expected outcome: Console powers on without error; if not, proceed.
Inspect Battery Status
- Remove and reseat batteries in the console.
- Ensure batteries are charged and functional.
- Why it matters: Low or faulty batteries can cause self-test failures.
Perform Console Reset / Power Cycle
- Turn off console, wait 30 seconds, then power on.
- Expected outcome: Console completes self-test; error code clears if transient fault.
Check for Visible Damage or Debris
- Inspect connector pins, ports, and the console housing.
- Remove any debris or corrosion.
- Expected outcome: Physical connection issues corrected; console may now pass self-test.
Review Error Code Documentation
- Compare displayed codes to Stryker System 7 error code list (internal CE reference).
- Identify codes indicating external vs. internal failure.
Swap with Known-Good Console (if available)
- Place the console on the same dock and power source.
- Expected outcome: Determines whether error is console-specific or dock/system-related.
If the Problem Persists
All external checks and resets have been completed. Likely internal console failure.
- Remove console from service.
- Label Out of Service.
- Send to Stryker or CE bench for repair.
Knowing when to stop avoids patient risk and unnecessary troubleshooting.
Clinical Use Tip
Never attempt surgical use on a console showing error codes. Move patients to a verified functional tool before troubleshooting. Document the issue before sending the console for repair.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Console displays error code 03 during self-test, tool will not start."
Cause
What was observed during troubleshooting.
Example:
"Batteries confirmed charged; power cycle did not clear error; likely internal console fault."
Resolution
What action was taken.
Example:
"Console removed from service, labeled Out of Service, sent to CE bench for repair."
Helpful Details to Include
- Error code observed
- Battery status
- Dock/power source tested
- Physical inspection notes
- Final console status
Final Thought
Console errors can halt surgical procedures. Prioritize patient safety, follow stepwise troubleshooting, and escalate promptly to repair when external causes are ruled out. Clear documentation ensures continuity of care and CE accountability.
That is successful troubleshooting.