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Asset Type
Continuous Renal Replacement Therapy (CRRT)
Manufacturer
Model
What This Guide Helps With
Helps troubleshoot connectivity issues involving network access, data transfer, or clinical system communication.
Step-by-Step Troubleshooting
1. Confirm patient safety and treatment operation
Ensure CRRT therapy is functioning independently of the communication issue and patient care is not dependent on unavailable data transfer. Expected outcome: Patient therapy remains supported.
2. Confirm the communication failure
Verify whether the issue affects network connection, exported data, or EMR interface communication. Expected outcome: The reported problem is identified.
3. Inspect external network connections
Verify visible network cables, connectors, and external connection points. Expected outcome: Physical network connections are secure.
4. Verify network availability
Coordinate with appropriate IT resources to determine whether infrastructure issues affect communication. Expected outcome: Network availability is confirmed.
5. Verify device configuration and connectivity status
Review approved device communication settings without making unauthorized configuration changes. Expected outcome: Configuration concerns are identified or ruled out.
6. Perform final communication verification
Confirm successful data transfer or communication after correction. Expected outcome: Connectivity is restored and troubleshooting can stop.
If the Problem Persists
External connections, infrastructure concerns, and approved configuration checks have been ruled out. The device should be:
- Removed from service only if clinical operation is affected
- Labeled appropriately if unavailable for use
- Evaluated through appropriate technical support
- Assessed using manufacturer documentation and approved network resources
- Configured or repaired only by qualified personnel
Potential causes may include network infrastructure, software, interface, or internal communication functions.
Clinical Use Tip
Ensure clinical documentation processes remain available if electronic data transfer is unavailable.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Clinical staff reported PrisMax treatment data was not transferring to the connected clinical system."
Cause
What was observed during troubleshooting.
Example:
"Clinical Engineering found the network connection was disconnected from the device."
Resolution
What action was taken.
Example:
"Clinical Engineering restored the network connection, verified data communication, and documented successful operation."
Helpful Details to Include (If Known)
- Device communication status
- Network connection condition
- IT findings
- Data transfer result
- Configuration observed
- Final verification
Final Thought
Connectivity troubleshooting requires separating patient therapy from data communication issues, checking external causes first, and escalating appropriately. Accurate CCR documentation supports safe clinical operations. That is successful troubleshooting.