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What This Guide Helps With
Troubleshooting charging failure, short battery runtime, docking issues, power adapter problems, or battery status concerns on the BladderScan i10.
Step-by-Step Troubleshooting
Ensure Patient Safety First
Do not troubleshoot charging or runtime issues while the device is needed for active patient care.
Action:
- Remove the BladderScan i10 from clinical use if battery power is unreliable, the device shuts down unexpectedly, or the battery status is unclear.
- Use another bladder scanner if scans are needed.
Expected outcome: Patient care continues without relying on a scanner that may lose power during use.
Why it matters: A bladder scanner that powers off mid-scan can delay assessment, documentation, or catheterization decisions.
Verify the Reported Charging or Runtime Issue
Confirm what clinical staff are actually seeing.
Action:
- Ask whether the issue is device will not charge.
- Ask whether the issue is device only charges intermittently.
- Ask whether the issue is battery drains quickly.
- Ask whether the issue is device shuts off during use.
- Ask whether the issue is charging icon does not appear.
- Ask whether the issue is device only works while docked or plugged in.
- Check the battery icon or charge status on the display if the device powers on.
Expected outcome: The complaint is clearly identified before replacing accessories or escalating for repair.
If the issue was due to misunderstanding normal battery status or charge indication, educate staff and return the device to service.
Inspect the Power Source
Check the wall outlet before assuming a charger or device failure.
Action:
- Verify the charger or dock is plugged into a known working hospital-grade outlet.
- Test the outlet with another device or outlet tester if available.
- Avoid using loose outlets, damaged receptacles, extension cords, or questionable power strips.
Expected outcome: The charging setup has confirmed incoming AC power.
If the outlet is dead or loose, move the charger to a working outlet and notify Facilities if needed.
Inspect the AC Power Adapter and Cord
Look for obvious external damage.
Action:
- Check the power adapter for cuts or frayed cable insulation.
- Check the power adapter for bent connector.
- Check the power adapter for loose strain relief.
- Check the power adapter for cracked power brick.
- Check the power adapter for burn marks.
- Check the power adapter for unusual heat.
- Check the power adapter for electrical smell.
- Confirm the adapter is fully seated into the charging dock or device connection point.
Expected outcome: The power supply and cord appear safe and connected.
If the adapter or cord is damaged, remove it from service and replace it with an approved Verathon-compatible power supply.
Check the Charging Dock or Charging Base
If the i10 uses a dock or charging cradle, verify the device is seating correctly.
Action:
- Place the scanner firmly into the dock.
- Check for rocking, poor alignment, debris, damaged contacts, or anything preventing full seating.
- Remove any labels, tape, covers, or added accessories that may interfere with docking.
Expected outcome: The scanner sits securely and begins charging.
If reseating the device restores charging, allow it to charge and verify normal runtime before returning it to service.
Inspect Charging Contacts and External Surfaces
Dirty or obstructed contacts can prevent charging.
Action:
- Inspect the scanner and dock contacts for dust.
- Inspect the scanner and dock contacts for gel residue.
- Inspect the scanner and dock contacts for dried cleaning solution.
- Inspect the scanner and dock contacts for corrosion.
- Inspect the scanner and dock contacts for bent or recessed contacts.
- Inspect the scanner and dock contacts for physical damage.
- Clean only according to approved hospital and manufacturer cleaning practices.
- Do not scrape contacts or use excessive liquid.
Expected outcome: Charging contacts are clean, dry, and unobstructed.
If cleaning restores charging, document the finding and return the unit after confirming stable charging.
Allow Adequate Charge Time
A deeply discharged battery may need time before normal operation returns.
Action:
- Connect the scanner to a verified charger or dock.
- Allow the device to charge undisturbed.
- Check whether the battery icon, charge indicator, or power status changes after a reasonable charging period.
Expected outcome: Battery level increases and the device powers on normally.
If the scanner begins charging normally, continue charging and verify runtime before returning to the department.
Check for Intermittent Charging
Charging may fail only when the cable, dock, or scanner is moved.
Action:
- While the device is safely off patient use, gently observe the charging indicator while lightly repositioning the scanner in the dock or moving the power cord.
- Do not flex damaged cables or force connectors.
Expected outcome: Charging remains stable without flickering or dropping out.
If charging starts and stops with movement, suspect a loose dock, damaged cable, poor contact, or internal charging port issue.
Compare With a Known-Good Charger or Dock If Available
Use substitution to isolate the fault.
Action:
- Try the scanner on a known-good compatible charger or dock.
- If available, try a known-good BladderScan i10 on the suspected charger or dock.
Expected outcome:
- If the scanner charges on another dock, the original dock or power supply is likely faulty.
- If another scanner charges on the original dock, the scanner itself may have a battery or internal charging issue.
- If neither device charges, suspect the charger, dock, cable, or outlet.
If substitution identifies a bad external accessory, replace the accessory and verify charging.
Evaluate Runtime After a Full Charge
Short runtime should be verified before assuming battery failure.
Action:
- Fully charge the scanner using a verified charger.
- Power the device on and observe whether the battery drains abnormally fast during normal use or standby.
- Ask staff whether the scanner is being left off the charger between uses or stored unplugged for long periods.
Expected outcome: Runtime is consistent with normal clinical use.
If runtime is still short after a full charge, the battery may be degraded or the device may have an internal power issue.
Check for Heat, Odor, Swelling, or Physical Damage
Battery or charging problems with physical symptoms should not be ignored.
Action:
- Inspect the device and dock for unusual heat.
- Inspect the device and dock for burning smell.
- Inspect the device and dock for cracked housing.
- Inspect the device and dock for swollen battery area.
- Inspect the device and dock for liquid intrusion.
- Inspect the device and dock for drop damage.
- Inspect the device and dock for signs of corrosion.
Expected outcome: No visible safety concerns are present.
If heat, odor, swelling, liquid damage, or electrical damage is found, remove the device from service immediately and do not continue charging attempts.
Verify Final Device Status
Before returning the scanner to service, confirm the charging issue is resolved.
Action:
- Confirm device powers on normally.
- Confirm battery level increases while charging.
- Confirm charging indicator is stable.
- Confirm scanner remains powered during basic operation.
- Confirm no unusual heat, smell, or physical damage is present.
- Confirm dock and power supply are safe to use.
Expected outcome: The BladderScan i10 charges reliably and has acceptable runtime for clinical use.
If the issue is resolved, document the work order and return the device to service.
If the Problem Persists
If the BladderScan i10 still does not charge, only charges intermittently, or has short runtime after outlet, charger, dock, contacts, seating, and charge-time checks, common external causes have been ruled out.
The device should be removed from service, labeled Out of Service, and sent for repair, battery evaluation, or bench service.
Do not continue repeated charging attempts if there is heat, odor, swelling, liquid intrusion, or suspected electrical damage.
Knowing when to stop is proper troubleshooting. A persistent charging or runtime issue may involve an internal battery, charging circuit, connector, dock interface, or power management problem that requires repair-level evaluation.
Clinical Use Tip
Do not troubleshoot battery or charging issues while the scanner is needed for patient care. Move to another bladder scanner first, especially if the i10 shuts down unexpectedly or cannot complete scans reliably. Maintain therapy continuity by ensuring bladder volume assessment continues with a backup device or approved clinical workflow.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Nursing reported that the Verathon BladderScan i10 would not hold a charge and powered off shortly after removal from the charging dock."
Cause
What was observed during troubleshooting.
Example:
"Verified outlet power and charger connection; scanner charged intermittently due to poor seating and debris on the dock contact area."
Resolution
What action was taken.
Example:
"Cleaned exterior charging contact area per approved procedure, reseated scanner in dock, confirmed stable charging indicator and normal power-on operation."
Helpful Details to Include (If Known)
- Outlet tested
- Power adapter condition
- Charging dock condition
- Charging indicator behavior
- Battery icon or displayed charge level
- Whether charging was intermittent or completely failed
- Whether another charger or dock was tested
- Any unusual heat, odor, swelling, or liquid damage
- Whether contacts were cleaned
- Environmental factors such as storage location, unplugged dock, cleaning residue, or liquid exposure
- Final device status
Final Thought
Battery troubleshooting should stay logical and safety-focused. Confirm the simple external causes first: outlet, power adapter, dock seating, contacts, and charge time. If those checks do not restore reliable charging or runtime, remove the BladderScan i10 from service and escalate for proper repair evaluation. Clear CCR documentation helps show exactly what was ruled out and why the device was returned to service or sent for repair.
That is successful troubleshooting.