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Asset Type
Manufacturer
Model
What This Guide Helps With
Addresses pad connection errors or pads not detected, focusing on pad placement, cable integrity, and external connection issues.
Step-by-Step Troubleshooting
Ensure Patient Safety
Confirm the AED is not in active clinical use. If a patient requires resuscitation, provide a backup AED. Never troubleshoot on an active patient.
Inspect Pads and Cables
Check that the pads are the correct model for AED 3. Examine cables for cuts, kinks, or damage. Replace any visibly damaged pads or cables. Proper contact is required for device readiness.
Confirm Pad Installation
Remove and reinstall the pads. Ensure connectors click into place securely. Loose or improperly seated pads can prevent detection.
Check Pad Expiration and Storage
Verify that pads are within expiration date and have been stored per manufacturer guidelines. Expired or improperly stored pads may fail to connect.
Power Cycle the Device
Turn off the AED, wait 10 seconds, then power on. Observe if the device recognizes the pads. Sometimes a reset resolves detection issues caused by temporary errors.
Inspect Device Pad Connector
Visually inspect the device’s pad port for debris, corrosion, or bent pins. Clean gently with a dry, lint-free cloth. Ensure the port is free of obstruction.
Test with Known Good Pads
If available, connect a set of pads known to be functioning. If detected, the issue is likely with the original pads or cables.
If the Problem Persists
External causes have been ruled out. The AED should be:
- Removed from service
- Labeled Out of Service
- Sent to authorized service for bench evaluation
Knowing when to stop prevents potential patient risk and further damage.
Clinical Use Tip
Always move the patient to a backup AED before troubleshooting. Never attempt pad testing on a patient requiring defibrillation.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"AED 3 displayed “Pad Not Detected” alert during daily check."
Cause
What was observed during troubleshooting.
Example:
"Original pads improperly seated and cables showed minor wear."
Resolution
What action was taken.
Example:
"Pads reseated and cables replaced; device successfully recognized pads on power-on."
Helpful Details to Include (If Known)
- Outlet tested if battery is separate
- Indicator lights observed during troubleshooting
- Pads checked for expiration and storage history
- Device successfully powered on after reseating pads
Final Thought
Pad connection errors are often caused by seating, cable damage, or expired pads. Systematic external checks protect patient safety and allow clear escalation. Accurate CCR documentation ensures traceability and supports safe device use.
That is successful troubleshooting.