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Asset Type
Manufacturer
Model
What This Guide Helps With
Addresses self-test failures or status indicator faults, focusing on battery, pad connections, device readiness, and external error conditions.
Step-by-Step Troubleshooting
Ensure Patient Safety
Confirm the AED is not in active clinical use. If a patient requires resuscitation, provide a backup AED before troubleshooting.
Check Battery and Power
- Ensure the battery is correctly seated.
- Inspect for corrosion or debris on battery contacts.
- Replace with a known good battery if the device reports “battery error.”
Expected Outcome: AED powers on and self-test progresses.
Verify Pad Installation
- Ensure pads are connected firmly and correctly.
- Inspect pad connectors and cables for damage or debris.
- Replace pads if physical damage is noted.
Expected Outcome: Self-test recognizes pads.
Inspect Status Indicators
- Observe the device status lights and display messages during power-on.
- Compare to AED 3 standard readiness indicators.
Expected Outcome: Indicators display normal status (green).
Perform a Manual Self-Test (if available)
- Follow AED prompts to initiate a manual self-test.
- Record any error codes or abnormal indicator behavior.
Expected Outcome: Device completes self-test without faults.
Check Firmware and Device Updates
- Confirm device firmware is current.
- Some self-test or indicator faults may be resolved with manufacturer-recommended updates.
If the Problem Persists
External causes have been ruled out.
Device should be:
- Removed from service
- Labeled “Out of Service”
- Sent for repair or bench evaluation
Knowing when to escalate is proper troubleshooting.
Clinical Use Tip
Do not troubleshoot on an active patient.
Always ensure a backup AED is available before performing checks.
Document all steps taken for compliance and safety tracking.
Work Order Documentation (CCR Method)
CCR = Complaint, Cause, Resolution
Complaint
What was reported by the clinical staff.
Example:
"Device fails self-test and status indicator shows fault on power-on."
Cause
What was observed during troubleshooting.
Example:
"Battery seated correctly, pads verified; self-test failure persists. Likely internal fault."
Resolution
What action was taken.
Example:
"Device removed from service, labeled “Out of Service,” sent to manufacturer for evaluation."
Helpful Details to Include (If Known)
- Battery checked and swapped
- Pad connectors inspected
- Indicator lights observed
- Error codes or messages recorded
- Device status after attempted self-test
Final Thought
Patient safety comes first, and methodical, logic-based troubleshooting prevents wasted time and risk. Accurate documentation and timely escalation protect both patients and staff.
That is successful troubleshooting.