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Manual Reference
CARESCAPE Canvas 1000 and CARESCAPE Canvas Smart Display Service Manual, CARESCAPE Software version 3.3, 5th edition, document 5697487-01, dated December 2, 2024.
Manufacturer Recommendation / AEM Status
Manufacturer-Listed PM Frequency
The manufacturer-listed planned maintenance interval is every two years after installation.
The planned maintenance check includes:
- Electrical safety testing
- Visual inspection
- Functional check
GE states that the planned maintenance check is intended to verify that the monitor remains safe to use and maintains its performance characteristics.
Scope Clarification
This procedure is intentionally focused on the CARESCAPE Canvas monitor itself:
- CARESCAPE Canvas 1000
- CARESCAPE Canvas Smart Display
It does not include detailed PM testing of:
- CARESCAPE ONE
- CARESCAPE PDM
- E-modules
- F2, F5, or F7 module frames
- CARESCAPE Parameters
- CARESCAPE RAD
- Unity Network ID
- External recorder or printer
The manual states that planned and corrective maintenance procedures for connected devices are located in their respective service manuals. The complete patient-monitoring system, including connected devices, must receive all applicable planned maintenance.
This monitor-focused procedure does not eliminate separate PM requirements for attached acquisition devices, frames, secondary displays, or accessories.
Manufacturer-Listed Replacement Items
No routine filter, battery, calibration component, or scheduled replacement part is listed for the Canvas monitor itself in the provided planned maintenance procedure.
Post-Repair Safety Inspection
After corrective maintenance in which the monitor enclosure is opened, the manufacturer lists:
- Electrical safety test
- Visual inspection
- Functional check
After detaching or replacing only the mounting plate, the manual lists a visual inspection of cable strain relief and confirmation that the monitor starts normally.
After replacement of the mains fuses, the manual lists confirmation that the monitor starts normally.
AEM Status
If a facility performs this PM at a different interval or changes the listed activities, the change should be handled under the facility’s approved AEM program, risk assessment, maintenance history, and applicable regulatory requirements.
What This PM Procedure Covers
- Monitor identification and configuration
- Physical condition and mounting
- Power cord and connector inspection
- Ventilation openings
- Startup self-test
- Alarm lights and audible startup indication
- Display image quality
- Touchscreen response
- Date and time
- Host serial number and software version
- Installed host licenses
- Wired network communication, when applicable
- Electrical safety testing of the monitor
Required Tools and Equipment
- Electrical safety analyzer suitable for IEC 60601-1 testing
- Ground-continuity capability through the safety analyzer or a suitable digital multimeter
- Known-good hospital-grade power cord, when needed for comparison
- Access credentials for the CARESCAPE Service interface
- Network connection to the facility CARESCAPE MC Network, when network testing is included
- Manufacturer electronic eCheckform or facility-approved PM documentation
No patient simulator is required for this monitor-only procedure. Measurement verification belongs to the applicable acquisition-module or CARESCAPE ONE procedure.
Step-by-Step PM Procedure
1. Identify the Monitor and Review Service History
Action
Record:
- Canvas 1000 or Canvas Smart Display
- Asset number
- Serial number
- Location
- Installed software version
- Previous PM date
- Reported problems or recent repairs
Confirm that the PM is being completed at the manufacturer-listed two-year interval unless an approved AEM interval applies.
Expected Outcome
The monitor is correctly identified and the maintenance interval is documented.
2. Remove the Monitor From Clinical Use
Action
Confirm that the monitor is not actively supporting a patient.
Discharge or end the patient case according to facility procedure before restarting, disconnecting, or testing the monitor.
Disconnect acquisition modules and peripheral devices as needed for the monitor electrical safety test. Preserve configuration and network connections needed for later functional testing.
Expected Outcome
The monitor can be safely tested without interrupting patient monitoring or altering active patient records.
3. Inspect Labels, Enclosure, and Mounting
Action
Inspect the monitor for:
- Readable manufacturer, model, serial-number, electrical-rating, warning, and UDI labels
- Cracks, impact damage, loose enclosure sections, deformation, or evidence of liquid entry
- Damage to the touchscreen or display surface
- Loose or damaged power/standby button
- Damage to the alarm-light area, audio-pause indicator area, or speaker opening
- Secure mounting plate and mounting hardware
- Proper installation on the approved mounting solution
- Secure cable holder and strain relief
- Signs that the monitor has been dropped or struck
The manufacturer’s visual inspection requires that labeling remain readable, that the monitor have no visible damage, and that the monitor be properly mounted.
Expected Outcome
The enclosure, labels, display, controls, and mounting system are intact and secure.
Remove From Service When
- The monitor is physically damaged.
- The touchscreen is cracked or separating.
- Mounting hardware is loose or unsafe.
- Liquid entry is suspected.
- Required identification or safety labels cannot be read.
- The monitor has been dropped and has not been evaluated by qualified service personnel.
4. Inspect the Power Cord and Monitor Connectors
Action
Inspect the power cord and plug for:
- Cuts, cracking, crushing, exposed conductors, or heat damage
- Bent, loose, burned, or corroded plug blades
- Damaged strain relief
- Secure connection at the monitor power inlet
Inspect applicable monitor connections:
- Power inlet
- Equipotential connector
- ePort connector or connectors
- MC and IX network connectors
- USB connectors
- DisplayPort connector on Canvas 1000
- Unity Network ID connector on Canvas 1000
- Ventilation openings
Verify that connectors are not bent, loose, contaminated, or physically damaged.
The manual requires cables between the monitor and connected equipment to be intact, properly connected, and secured to the correct connectors.
Expected Outcome
The power cord, cable strain relief, and monitor connectors are intact and serviceable.
5. Inspect Cooling and Ventilation
Action
Check that the rear and lower ventilation openings are:
- Unobstructed
- Free of excessive dust and debris
- Not blocked by mounting hardware, linens, labels, or accessories
Clean exterior surfaces and ventilation openings according to the applicable GE cleaning and disinfection instructions. Do not allow liquid to enter the monitor.
Expected Outcome
Air can circulate freely through the monitor and there are no signs of overheating or contamination.
6. Perform the Startup Check
Action
With the monitor initially off:
- Connect the monitor to AC power.
- Confirm the AC-power indicator illuminates.
- Turn the monitor on.
- Observe the complete startup sequence.
Verify that:
- Red, blue, and yellow alarm lights illuminate momentarily.
- The speaker produces an audible startup beep.
- The normal monitoring screen appears.
- No system error message remains on the screen.
- The clinical user-interface language is correct.
- The power indicator operates properly.
- The displayed date and time are correct.
These are manufacturer-listed startup checks.
Expected Outcome
The monitor completes startup normally, the alarm-light segments illuminate, the audible startup indication is present, and no system fault remains.
Remove From Service When
- Startup does not complete.
- The monitor repeatedly restarts or freezes.
- An unresolved system error appears.
- Any required alarm-light color does not illuminate.
- The audible startup indication is absent.
- The power or AC indicator does not operate correctly.
7. Check Display Picture Quality
Action
Inspect the integrated display with the normal monitoring screen and open menus.
Confirm that:
- Text is readable.
- Images, icons, numerics, and waveforms are clear.
- There are no significant dead areas, lines, flickering, discoloration, image retention, or distortion.
- Brightness is adequate for the intended clinical environment.
- Automatic or manual brightness control behaves appropriately, when configured.
The manufacturer-listed display check requires readable text, clear images, and adequate brightness.
Expected Outcome
The display is stable, clear, and readable across the usable screen area.
8. Test the Touchscreen
Action
Touch multiple areas of the screen, including:
- Each corner
- Center area
- Main menu keys
- At least one active parameter window or available menu item
Confirm that the selected menu opens and that selections correspond to the location touched.
Return to the normal monitoring screen after testing.
The manual specifically instructs the technician to touch an active parameter window or main-menu key and verify that the related menu opens.
Expected Outcome
The touchscreen responds accurately without dead zones, unintended selections, or delayed operation.
9. Verify Host Information and Licenses
Action
Log in to the CARESCAPE Service interface.
Open Information and verify:
- Host serial number agrees with the monitor identification.
- Active software version is present and appropriate for the facility configuration.
- Ordered host licenses are enabled.
- No unexpected configuration or licensing fault is present.
The manual includes host serial number, active software version, and host-license verification as part of the functional check.
Do not perform detailed verification of connected PDMs, CARESCAPE ONE devices, E-modules, frames, or CARESCAPE Parameters under this monitor-only procedure. Those items require their own service procedures.
Expected Outcome
The host identity, active software, and installed licenses agree with the expected monitor configuration.
10. Verify Wired Network Communication
Action
When the monitor is normally connected to the CARESCAPE network:
- Confirm the MC network connection indicator is present.
- Confirm the monitor communicates with the assigned central station.
- Verify the correct unit and bed assignment.
- Confirm that network communication remains stable.
- Verify that there is no duplicate-address, disconnected-network, or communication error.
Use a temporary test patient or facility-approved test workflow where necessary. Do not transmit simulated information under a real patient record.
Expected Outcome
The monitor communicates reliably with the configured CARESCAPE MC Network and central station.
Facility-Policy Consideration
Network and central-station verification may require coordination with clinical staff, monitoring technicians, or IT. Document when network testing cannot be completed and why.
11. Check Applicable Monitor Accessories
Action
Only test accessories that are assigned to the monitor and included under the facility’s PM scope.
Possible checks include:
- USB remote control
- Mouse
- Keyboard
- Barcode scanner
- IX network printer communication
- InSite RSvP connectivity
- Citrix connection
- Local recorder operation on a Canvas 1000 system
These items are listed in the manual’s functional checkout section, but their use depends on the installed configuration.
Expected Outcome
Each installed monitor accessory is recognized and operates normally.
Electrical Safety Testing
The CARESCAPE Canvas monitor is Class I equipment. Planned maintenance includes electrical safety testing.
For the monitor-only PM, test the monitor separately from connected acquisition equipment.
Before testing:
- Disconnect ePort, USB, network, DisplayPort, equipotential, acquisition, and peripheral cables.
- Test the Canvas 1000 monitor separately from any D19 secondary display or F2 Frame.
- Test the Canvas Smart Display as the standalone device under test.
The manual provides separate procedures for ground integrity, earth leakage, and touch current.
Ground Resistance
For equipment tested with its power cord, the manufacturer’s acceptance criterion is ≤ 0.2 Ω between the protective-ground pin of the mains plug and accessible protectively grounded metal.
The manual lists ≤ 0.1 Ω for equipment tested without a power-supply cord.
Ground resistance measured in ohms, expected ≤ 0.2 Ω with the power cord, or facility/NFPA 99 criteria if different:
Result =
While measuring, flex the power cord along its length and verify that the reading does not fluctuate.
Pass / Fail =
Earth Leakage Current
Perform earth leakage testing in:
- Normal polarity, normal condition
- Normal polarity, neutral open
- Reversed polarity, neutral open
- Reversed polarity, normal condition
The manufacturer-listed limits are:
- Normal condition: ≤ 5 mA
- Single-fault condition with one supply conductor open: ≤ 10 mA
Earth leakage measured in microamps or milliamps:
Normal polarity, normal condition =
Normal polarity, neutral open =
Reversed polarity, neutral open =
Reversed polarity, normal condition =
Pass / Fail =
Touch/Chassis Leakage
The manual lists touch-current testing in normal and reversed polarity with applicable normal and single-fault conditions. For the Canvas 1000 monitor, the manual notes that normal-condition touch-current testing is not necessary because the accessible connectors are connected to protective earth.
Because the complete touch-current acceptance values were not clearly stated in the available extracted section, do not substitute a generic leakage limit.
Touch/chassis leakage measured in microamps:
Facility or manufacturer test condition used =
Facility limit used =
Result =
Pass / Fail =
Patient source and patient sink leakage tests belong to the connected acquisition modules and are not included in this monitor-only procedure.
Pass / Fail Criteria
Pass
The monitor passes PM when:
- Manufacturer-listed two-year PM activities are completed.
- Enclosure, labels, mounting, cables, and connectors are acceptable.
- Ventilation openings are unobstructed.
- The monitor completes startup without system errors.
- Red, blue, and yellow alarm lights illuminate during startup.
- The audible startup indication is present.
- The display image is clear and readable.
- The touchscreen responds correctly.
- Date and time are correct.
- Host identity, software, and licenses are correct.
- Required network and configured accessory checks pass.
- Protective-ground resistance is within the manufacturer-listed limit.
- Earth leakage and applicable touch-current tests pass.
- No unresolved safety or performance fault remains.
Remove From Service
Remove the monitor from service when:
- It fails electrical safety testing.
- The monitor does not complete startup normally.
- Alarm lights or the audible startup indication fail.
- The display or touchscreen is unreliable.
- There is visible enclosure, mounting, power-cord, or connector damage.
- There is evidence of liquid entry or overheating.
- A system error or communication fault remains unresolved.
- The monitor has been dropped and has not received a qualified service evaluation.
- Any condition could lead to missed alarms, loss of monitoring, electric shock, inaccurate display, or physical injury.
Copy/Paste CMMS Work Order Procedure
Copy/Paste Post-Repair Safety Inspection
Use the manufacturer service manual, facility policy, and approved AEM program to determine the final PM interval and return-to-service requirements.